Alida

JUNE 23, 2017

This move isn’t the company’s first foray in the grocery business—in the past, it introduced innovations like AmazonFresh, a delivery service, and Amazon Go, a register-less, grab-and-go store—but it is undoubtedly the biggest and most consequential to date. Contrary to popular belief, Amazon’s biggest competitive advantage is not innovation.

Retail 153

Retail Competitive Advantage 2013 Customer Centricity 153

Experience Matters

NOVEMBER 4, 2015

This is the fourth year of the ratings, here are links to the 2012 , 2013 , and 2014 ratings. Here is the executive summary of the report: The 2015 Temkin Experience Ratings of Tech Vendors evaluates the customer experience of 62 large technology vendors. This product has a report (.pdf) pdf) and a dataset (excel).

2015 113

2015 Net Promoter Score 2014 2012 113

CSM Magazine

OCTOBER 23, 2024

” About BigChange: Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

NOVEMBER 21, 2024

With a mission to reduce the nation’s carbon footprint and alleviate fuel poverty, ECO Providers has grown rapidly while maintaining a commitment to sustainability, innovation, and quality service. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

2018 52

2018 Customer Relationship Management 2013 2020 52

PK

FEBRUARY 20, 2020

However, this technology brings a new challenge: threats to cybersecurity present an issue that rail companies must address. In the freight rail industry, automation technology has provided a pathway to improve railway inspection processes. The post Trends in Rail Technology appeared first on PK.

Technology 59

Technology 2017 2013 Books 59

Connective DX

FEBRUARY 20, 2020

However, this technology brings a new challenge: threats to cybersecurity present an issue that rail companies must address. In the freight rail industry, automation technology has provided a pathway to improve railway inspection processes. The post Trends in Rail Technology appeared first on PK.

Technology 59

Technology 2017 2013 Books 59

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. The combination of these two technologies creates a powerful collaborative solution for remote visual guidance. Access: Is the technology easy for customers to access?

Contact Center 141

Contact Center Financial Document 2025 141

Talkdesk

JANUARY 22, 2020

Emerging companies are building their businesses by not only using AI, but with AI at the business core, transforming this technological field from wishful thinking into a rapidly-growing industry. Over the years, innovators have filed applications for nearly 340,000 AI-related inventions, with half of them having been published since 2013.

Innovation 57

Innovation Contact Center 2013 2019 57

CSM Magazine

JULY 25, 2024

Fortunately, the answer to these challenges might lie right at your fingertips: technology. This article will explore the transformative power of technology in streamlining business operations, from automating repetitive tasks to improving customer experiences.

Technology 52

Technology 2013 Innovation Social Media 52

Customer Bliss

APRIL 19, 2019

“The expectations of people, thanks to technology, are different. Technology: How can it be used to improve the guest service both in the store and outside of it? Food/Food technology: There are a lot of initiatives around cleaning up ingredients and sourcing of official colors and flavors.

Guest Experience 135

Guest Experience 2013 2017 Customer Experience 135

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system. Since that day the support we have had from BigChange has been excellent.”.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

Experience Matters

DECEMBER 22, 2014

Hall takes culture so seriously that he renamed the front office as the “Culture & Innovation Center.” Creativity in technology. I’m not surprised that Hall was named as the “Best Boss” in sports in 2013 by TeamWork Online.

Culture 125

Culture Sports Magazine 2005 125

Alida

OCTOBER 2, 2017

Today’s empowered patients are demanding more from health care providers, and as a result health systems are investing more in new technology. By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up.

Hospitality 100

Hospitality 2012 2010 Social Media 100

Experience Matters

JANUARY 20, 2015

As a result of this work, Dell has opened 16 solution centers—which gives customers a place to experience solutions—and has provided proactive support over a wide variety of social channels, simplified Dell.com for consumer and business users, and implemented more than 540 customer innovation ideas. EMC Corporation. Download report for $195.

2015 108

2015 Customer Connectedness 2014 Net Promoter Score 108

Alida

APRIL 28, 2016

In a recent article for VentureBeat , Andrew Reid, founder and president of corporate innovation at Vision Critical, steps into the battle between Dan Lyons and Hubspot. Among other things, Lyons’ book claims that Hubspot (and the tech industry in general) suffers from ageism, high employee churn and a lack of real product innovation.

Culture 133

Culture Engagement Books 2013 133

CSM Magazine

DECEMBER 2, 2021

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. About BigChange.

Technology 52

Technology 2018 2013 Customer Relationship Management 52

Customer Bliss

MAY 10, 2019

In some DHL centers where they have more space, they’ve created town halls, personal experience corners, and innovation corners. Scott Allison is a Scottish national who’s been living with his family in the US since 2013. Internally, Scott explains that they’re spending more time improving the employee experience.

Customer Focused 31

Customer Focused Chief Customer Officer Social Media 2013 31

Experience Matters

SEPTEMBER 16, 2015

Here’s the executive summary: To examine the link between Net Promoter Scores® (NPS®) and loyalty, we surveyed 800 IT decision-makers from large North American firms to learn about their relationships with their technology providers. Overall, the tech vendor industry’s average NPS jumped to 31.8 Download report for $695.

2015 89

2015 NPS Net Promoter Score B2B 89

Oracle

MAY 26, 2020

Pella, a window and door-making company, has been bringing innovation into people’s homes for over 90 years. Pella has become a leader in technology and product innovation with more than 150 product and design patents. In short, customer service directly impacts brand loyalty.

Customer Service 69

Customer Service Effort Score B2C Average Handle Time 69

CSM Magazine

NOVEMBER 4, 2020

The UK’s largest rental equipment company Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from Leeds-based BigChange. The company is committed to new, innovative technologies and sustainable ways of working.

Technology 52

Technology 2018 2019 2013 52

CSM Magazine

FEBRUARY 5, 2021

BigChange , the leading mobile workforce management technology company for the service and transport sectors, today announced that Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Reward Gateway, has invested significant capital to drive further growth and innovation. . About BigChange .

2013 52

2013 Transportation 2020 Healthcare 52

CSM Magazine

MAY 14, 2024

This programme opens CommBox’s market-leading technology to the broader customer service ecosystem, offering new revenue streams, faster time-to-value, and a more diversified client portfolio. With a global presence headquartered in Israel, CommBox was founded in 2013 and is proud to drive innovation.

Connections 52

Connections Marketing 2013 Omnichannel 52

C3Centricity

APRIL 17, 2018

Several key leadership qualities were found, including being ruthlessly customer-centric, data-driven, innovative, collaborative and agile. Being Innovative. Innovation is the life-blood of every successful business. Not renovation, innovation. Econsultancy recently asked what effective leadership in the digital age is.

Customer Centricity 118

Customer Centricity Innovation Airlines 2002 118

CSM Magazine

OCTOBER 2, 2023

. “BigChange is proving especially popular with traders providing field services; many which have ambitious expansion plans and see the transition to digital working and the latest technology as vital to their success,” says Jonathan Isaacs, Product Marketing Manager, BigChange.

2013 59

2013 2018 Customer Relationship Management 2020 59

Magellan Solutions

MAY 3, 2022

In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies. Telecommunications and Technology Companies that Outsource Call Centers. The telecommunications and technology sector is one of the primary users of various call center services.

Call Center 81

Call Center Telecommunications Banking Financial 81

CSM Magazine

NOVEMBER 28, 2019

Subscan UDS, the UK utility, drainage, and survey company, has implemented a high tech mobile workforce system from Leeds technology company BigChange. . Subscan has also invested in a JCB Fastrac 7230 tractor for rugged terrain operations. About BigChange. BigChange employs 140 people and signed over £16m worth of new contracts in 2018.

Technology 52

Technology 2018 2013 2017 52

CSM Magazine

SEPTEMBER 11, 2024

” Established in 2013, Specialised Fire & Security specialises in the design and integration of bespoke systems covering supply, installation, commissioning and maintenance of Intruder Alarms, Fire Alarms, CCTV Systems and Access Control Systems.

Customer Service 52

Customer Service 2013 2018 Customer Relationship Management 52

Customer Guru

JANUARY 3, 2018

The ball is now rolling and we are seeing a lot of innovation on ways to connect with the customers. However, it kept the focus on innovation, ease, and customers. Even though we have upgraded in terms of technology and processes, there are still a lot of factors that need attention.

Consulting 83

Consulting Customer Service Customer Centricity Transportation 83

Customer Interactions

MARCH 28, 2013

Those may be successful strategies from a social perspective, but what about technology? Can technology also be a safe-city enabler? Another great example of how innovative technology, applied the right way, can make cities safer. Do you have any thoughts on how technology can make cities safer?

Technology 45

Technology Social Media 2011 2013 45

CSM Magazine

JULY 26, 2022

“However, before BigChange we didn’t use the latest technology. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,800 field-based organisations around the world. ” About BigChange. For more information please visit www.bigchange.com.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JULY 12, 2022

Gym equipment repair specialist Upholstery2u, is using the latest technology to streamline workflows and boost customer service levels. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange.

Management 11

Management 2013 2018 Customer Relationship Management 11

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

2020 132

2020 Customer Experience Magazine Consulting 132

BirdEye

JUNE 27, 2023

Table of contents A decade of innovation A vision for growth Momentum and expansion Gratitude and appreciation A decade of innovation Founded by Naveen Gupta and Neeraj Gupta in early 2013, Birdeye has embarked on an extraordinary journey. Only 0.07% of companies ever reach the $100M ARR milestone.

2013 52

2013 Innovation Customer Experience Management Technology 52

CSM Magazine

JULY 6, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. About BigChange.

2013 59

2013 2018 Customer Relationship Management 2020 59

ClearAction

JANUARY 14, 2015

Indeed, B2B is late to the party in adopting technologies for predictive analytics, data mining, social collaboration and user-generated content; about one in four B2B firms is using such technologies. Adapting the company to customers' needs through improvement and innovation of customer experience.

Customer Experience Management 97

Customer Experience Management Customer Experience Management B2B 97

CSM Magazine

MARCH 25, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

2013 52

2013 2018 Customer Relationship Management 2020 52

ClearAction

SEPTEMBER 28, 2015

Second, it is the key to being more innovative, and more successful in launches. Future success will not hinge upon an impressive technology, but rather, people and processes. Focusing on the customers' goals can make a huge difference in what we can achieve through CXM. Third, it characterizes expectation-sets.

Customer Experience 105

Customer Experience 2015 ROI Customer Experience Management 105