Beyond Philosophy

NOVEMBER 10, 2014

According to their 2014 US Insurance Shopping study, 28% of the Customers who switched auto insurance providers did so because of “poor experience.”. A Global Shipping company increased its Net Promoter Score (NPS) by 40% points over 30 months. 26 August 2014. < 26 August 2014. < 24 April 2014.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Beyond Philosophy

OCTOBER 24, 2014

1 Attraction ” on Thursday, October 30th, 2014. 1 Attraction” on Thursday, October 30th, 2014. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 I couldn’t agree more. 3 Steps to Becoming #1 on Trip Advisor.

ROI 74

ROI Net Promoter Score CEM 2014 74

Experience Matters

APRIL 7, 2015

For close to 20 years, we have focused on delivering innovative, reliable technology (with 100 percent uptime in 2014), building outstanding client relationships, and creating a community to share knowledge with industry thought leaders. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.

2015 97

2015 Multi-Channel 2014 CEM 97

Beyond Philosophy

APRIL 7, 2016

Customer Satisfaction score to denote the health of the economy. Since 1994, the ACSI score rose from 74.8 by the end of 2014. The scores then show a steady decline across all four quarters last year, ending at 73.4. Join Beyond Philosophy for the Certified Advanced CEM Training. ACSI uses an overall U.S.

Net Promoter Score 113

Net Promoter Score 2002 CEM 2013 113

Beyond Philosophy

APRIL 7, 2016

Customer Satisfaction score to denote the health of the economy. Since 1994, the ACSI score rose from 74.8 by the end of 2014. The scores then show a steady decline across all four quarters last year, ending at 73.4. Join Beyond Philosophy for the Certified Advanced CEM Training. ACSI uses an overall U.S.

Net Promoter Score 60

Net Promoter Score 2002 CEM 2013 60