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Then around 2014, you began delving into the customer experience sector. I think it was in 2013, while covering the marketing and advertising space, that I started hearing more and more about the need for companies to be more customer-centric in order to transform the userexperience.
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A few reasons they are awesome – Keith is the Principal CX Advisor for Medallia where he works with clients and employees to improve customer experience programs. His background has a further focus in userexperience (UX) with a background in journalism. I’ll choose one of my best this happened back in 2014.
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