CSM Practice

FEBRUARY 24, 2020

3. Customer Effort Score (CES). Customer Effort Score (CES) measures how much effort a customer has to exert to accomplish a task such as signing up for a trial, upgrading a subscription, renewal, requesting for training. 6. Net Promoter Score (NPS).

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

Wootric

MAY 12, 2020

As a SaaS company with SaaS customers like Zoom, DocuSign and Hubspot, we have a unique perspective on NPS in cloud software. To make the most of your time and energy, we’ve put together this list of things SaaS businesses should know before they dive into the NPS world. Wait, what is NPS exactly? Have questions?

Net Promoter Score 98

Net Promoter Score NPS Feedback Measurement 98

CSM Practice

FEBRUARY 24, 2020

3. Customer Effort Score (CES). Customer Effort Score (CES) measures how much effort a customer has to exert to accomplish a task such as signing up for a trial, upgrading a subscription, renewal, requesting for training. 6. Net Promoter Score (NPS).

Metrics 52

Metrics Customer Success Net Promoter Score NPS 52

CSM Practice

FEBRUARY 24, 2020

3. Customer Effort Score (CES). Customer Effort Score (CES) measures how much effort a customer has to exert to accomplish a task such as signing up for a trial, upgrading a subscription, renewal, requesting for training. 6. Net Promoter Score (NPS).

Metrics 52

Metrics Customer Success Net Promoter Score NPS 52

delighted

JUNE 21, 2019

In 2014, they specifically used NPS surveys to validate an operational change to their shipping process. Tried and true templated customer experience surveys , such as Net Promoter Score (NPS), Customer Satisfaction (CSAT) score, or Customer Effort Score (CES), are a good starting point.

Feedback 55

Feedback Net Promoter Score NPS 2014 55

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards. This year’s crop of candidates was quite competitive.

2015 97

2015 Multi-Channel 2014 CEM 97

SurveySparrow

FEBRUARY 18, 2024

Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making. Zonka Feedback : For Comprehensive Multi-Channel Feedback Source: zonkafeedback.com It was founded by Sonika Mehta and Rajiv Mehta in the year 2014. That’s not it. 5 Capterra 4.8/5

2024 52

2024 Multi-Channel E Commerce Tourism 52