Lumoa

MARCH 5, 2018

So, what is actually happening to B2B customer experiences? Earlier, a large part of B2B companies simply ignored customer experience management as a whole. In 2015, only 3% of B2B companies valued customer experience as an integral part of company culture. Customer Experience is the new black.

B2B 113

B2B B2C Customer Experience CEM 113

Beyond Philosophy

OCTOBER 28, 2014

To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 120

Customer Experience Net Promoter Score CEM Customer Centricity 120

CSM Magazine

JULY 27, 2015

Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore. Enhancing Customer Experience through Excellent Billing Communications.

CEM 40

CEM 2015 E-support Customer Centricity 40

Beyond Philosophy

MAY 14, 2015

Customers’ Desire for Speed Convenience Fuels Greater Demand for Self-Service” www.parature.com. 19 March 2015. 30 March 2015. Follow Colin Shaw on Twitter @ColinShaw_CX. Source: Morris, Tricia. The post The Problem with Self Service appeared first on.

White Paper 160

White Paper 2014 2015 2012 160

CSM Magazine

JULY 20, 2015

Customer experience management experts from Google, AT&T, Jumeirah Group, du, Emirates Islamic Bank and more are due to meet at the 2nd Annual Customer Experience Management Middle East this September in Dubai. Key speakers include: Diane Magers, Office of the Customer, AT&T Business Services.

Customer Experience Management 40

Customer Experience Management Customer Experience CEM Management 40

Clarabridge

OCTOBER 27, 2015

But research shows that 45% of organizations actually find it very difficult to tie customer experience investments to business outcomes.*. This does not mean that their customer experience management (CEM) initiatives are failing. Harvard Business Review, 2014. ** Forrester Research, 2015.

CEM 75

CEM 2015 2014 Download 75

Beyond Philosophy

OCTOBER 8, 2014

By 2015, eBay plans to establish PayPal as its own company to make my prophecy become reality. Follow Colin Shaw on Twitter @ColinShaw_CX The post eBay & PayPal’s Split is Good for Customers appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

Retently

AUGUST 9, 2018

The company even went as far as giving up on the 6-speed manual transmission the brand’s sports cars were well-known for and introducing big cup holders – all because Voice of the Customer data revealed that’s what their clients wanted. By 2015, Cayenne sales generated around half of the Porsche’s total profit.

Feedback 88

Feedback Insights CEM Net Promoter Score 88

Retently

OCTOBER 1, 2018

According to our findings, these are the most common and popular ones: Clarabridge – A useful CEM (Customer Experience Management) platform that can help you improve the customer journey with relevant feedback. Also, it helps you improve all touchpoints.

Customer Journey Mapping 91

Customer Journey Mapping Touchpoint Customer Journey CEM 91

ReviewTrackers

AUGUST 6, 2020

Our ReviewTrackers Academy offers six training courses and certification on Customer Experience Management. The ReviewTrackers Academy’s Customer Experience Management Training and Certification starts with an in-depth background of CEM, examples of corporate success, and the metrics behind that success.

Marketing 114

Marketing Social Media Advertising Workshop 114

SuiteCX

DECEMBER 22, 2015

8 Customer Experience Predictions for 2016. suitecx ©2015, suitecx Inc. December 20, 2015 Customer Experience Management: 8 Customer Experience Predictions for 2016 As we move into a new business year, promising to be the most CX-­‐focused ever, we wanted to share some key predictions that we believe will come to pass: 1.

2016 40

2016 Customer Experience CEM 2015 40

Customer Interactions

JULY 7, 2015

Customer experience management can get tricky at times. Even though 90% of executives believe that CX is important to their business and 80% of them feel that it will be a major differentiator for customers, 86% of them feel overall business will remain unaffected.

2015 28

2015 CEM Definition Measurement 28

Responsetek

MAY 4, 2018

In the hurry to innovate, to ensure market penetration is at an optimum, many brands are making the mistake of more is more, when in fact all they are doing is creating a scenario where their customers literally cannot see the wood for the trees. At its heart, the decision was made to help enable choices to be made effectively and swiftly. .

CEM 40

CEM 2004 Consumers Presentation 40