2015 Customer Insights Customer Journey Mapping 
eglobalis
FEBRUARY 3, 2025
Samsung uses AI to analyze customer feedback and improve its B2B solutions, ensuring that its products and services align with client needs. Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews.
Experience Matters
JANUARY 6, 2015
With this post, I’m declaring 2015 “ The Year of the Employee.”. We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. Voice of the employee efforts are becoming an integral component of modern voice of the customer programs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
DECEMBER 11, 2014
Customer experience is seen as a project, not a way of business. Customer experience projects are great, as long as they are part of a bigger organizational mission. Creating an ideal customer journey map or sending out a survey is not enough to create a winning customer experience.
Heart of the Customer
DECEMBER 18, 2014
Yesterday, four of the CXPA’s CX experts spoke about the year in review, and what customer experience has in store for 2015. Crowdsourcing journey maps? The post What’s the customer experience focus for 2015? appeared first on Heart of the Customer. Is it the role of emotions?
Experience Matters
DECEMBER 15, 2015
In my post last year I named 2015 “ The Year of Employee.” In the upcoming year, CX will continue to grow in importance for companies and an even larger number of organizations will begin their CX journeys. See the 2015 Temkin Effort Ratings. Customer Journey Designing. Effort Metric Expanding.
Tricia Morris
AUGUST 21, 2015
According to a recent Forrester survey, the biggest challenges cited by brands today in customer relationship management are: (1) creating a single view of customer data and information, (2) managing data quality, and (3) creating customer insights to drive decision making.
SuiteCX
JANUARY 19, 2015
It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements. 10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015.
Expert insights. Personalized for you.
385 
Let's personalize your content