Customer Bliss

NOVEMBER 3, 2016

We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. ” Basically, this is the major benefit of a customer room: it will become a tangible depiction of your customers’ journey with you. Aided listening.

Chief Customer Officer 170

Chief Customer Officer 2015 Customer Journey Mapping ROI 170

Pointillist

MAY 23, 2018

Forrester defines customer journey analytics is “an analytics practice that combines quantitative and qualitative data to analyze customer behaviors and motivations across touchpoints and over time to optimize customer interactions and predict future behavior.”. Measure the impact of customer behavior on KPIs (e.g.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

Strativity

NOVEMBER 3, 2015

Within days of its acquisition by Strativity Group, Touchpoint Dashboard releases new features to transform maps from static to dynamic documents. Touchpoint Dashboard, the leading customer journey mapping platform announces the release of a new task management feature free to all multiple license clients.

Customer Journey Mapping 40

Customer Journey Mapping Touchpoint Customer Journey Management 40

CX Journey

NOVEMBER 17, 2015

Image courtesy of Alan Tunnicliffe Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on June 15, 2015. You’ve got buy-in and commitment … all the right people in your company are on board to map your customers’ journeys.

Workshop 83

Workshop Customer Journey Mapping Customer Journey Touchpoint 83

CX University

MARCH 29, 2018

And you can use the fundamental discord between customer and internal competitiveness to generate a cascading disruption throughout the organization – a chain reaction that is like a noise of the perfect pitch to shatter glass – which can thus demolish silos where they stand. Customer experience has made a revolutionary discovery.

Customer Experience 86

Customer Experience Touchpoint 2016 Banking 86

CX Journey

AUGUST 13, 2015

Image courtesy of Culture Republic Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on March 9, 2015. Creating a customer journey map is an important first step when it comes to your customer experience transformation.

Touchpoint 74

Touchpoint Customer Journey Mapping Effort Score 2015 74

CX Journey

OCTOBER 1, 2015

Image courtesy of zert.sonstige_2008 Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on April 15, 2015. It’s also - rather, especially - true for your customer experience transformation efforts. This is where customer journey mapping plays a huge role.

Touchpoint 68

Touchpoint Customer Journey Mapping 2015 Employee Experience 68

Strativity

FEBRUARY 14, 2018

Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week. The Touchpoint Dashboard touch-down was recorded for posterity in this Australian recreation of the Beatles’ Abbey Road album cover, shot in picturesque Glebe, Sydney.

Customer Journey Mapping 40

Customer Journey Mapping Touchpoint Customer Journey 2015 40

Horizon CX

APRIL 1, 2024

These characteristics may include: Customer-centric culture: The organization has a culture that is obsessed with the customer and focused on meeting their needs. Customer journey mapping: The organization has a deep understanding of the customer journey and the touchpoints at which customers interact with the brand.

Customer Journey Mapping 52

Customer Journey Mapping Customer Centricity Touchpoint Customer Journey 52

Strativity

OCTOBER 28, 2015

Strativity’s Lior Arussy discusses the acquisition of Touchpoint Dashboard with CRMExchange. . In reality, it marks a bold new direction, giving the firm an enhanced technology solution to complement their consultancy services.

Touchpoint 40

Touchpoint Customer Journey 2015 Management 40

Ecrion

MAY 17, 2019

Self-Service is Now Standard Customers would rather reference your company’s website or interact with an online assistant than call you with a question. In 2015, that number jumped to 81% and continues to rise. With customer journey mapping , you can track your customers as they interact with your enterprise.

Customer Experience 64

Customer Experience E Commerce E-support 2012 64

CX Journey

DECEMBER 30, 2014

The 14 posts listed here seemed to resonate with readers this year; I''m sharing them again because I think they provide some great refreshers to carry you into 2015 and the next leg in your CX Journey. What the Hell is Customer Experience? I look forward to an exciting 2015! Cheers to you! Yvonne Woon.

2014 66

2014 Customer Experience 2015 Touchpoint 66

COPC

AUGUST 10, 2016

will be hosting a Customer Journey Mapping Workshop –. will lead a discussion on the what, why, and how of customer journey mapping. Brenstein will lead a wider group discussion about customer journey mapping, delivering on brand promise and improving the customer experience.

Events 40

Events Customer Journey Mapping Workshop Hotels 40

CX Journey

AUGUST 25, 2015

Image courtesy of ~db~ Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on March 19, 2015. In a post from earlier this month , I wrote about the most-basic and most-important rule of customer journey mapping: maps must be created from the customer viewpoint.

Customer Journey Mapping 64

Customer Journey Mapping Touchpoint 2015 Customer Centricity 64

Strativity

JUNE 16, 2015

. . June 2015 News & Insights. . . Free Journey Mapping Webinar . Many companies show interest in creating a map detailing their customers’ journey and subsequently create one , but then do nothing with it. Customer journey maps are a tool. June 18-19, 2015.

2015 40

2015 CEM Customer Journey Mapping Webinar 40

CX Workout - Ideas Blog

JUNE 16, 2016

You don’t want a map that is a snapshot, continually getting more out of date by the day. You don’t want to see a July 2015 map today, you want an up to date map, one aligned with real actionable information is even better. Before you get started mapping, think about how you will keep your map updated.

Customer Journey Mapping 40

Customer Journey Mapping Touchpoint 2015 Document 40

CX Workout - Ideas Blog

JUNE 16, 2016

You don’t want a map that is a snapshot, continually getting more out of date by the day. You don’t want to see a July 2015 map today, you want an up to date map, one aligned with real actionable information is even better. Before you get started mapping, think about how you will keep your map updated.

Customer Journey Mapping 40

Customer Journey Mapping Touchpoint 2015 Document 40

CX Workout - Ideas Blog

JUNE 16, 2016

You don’t want a map that is a snapshot, continually getting more out of date by the day. You don’t want to see a July 2015 map today, you want an up to date map, one aligned with real actionable information is even better. Before you get started mapping, think about how you will keep your map updated.

Customer Journey Mapping 40

Customer Journey Mapping Touchpoint 2015 Document 40