Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI). TEI Study Findings.

ROI 96

ROI Net Promoter Score E Commerce Return on Investment 96

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. stiches’ together customer’s anonymous and authenticated identifiers across multiple channels, including web cookies, e-mails and other account ID This technology enables the creation of a complete customer journeys across multiple touch points.

2015 97

2015 Multi-Channel 2014 CEM 97

Comm100

MAY 4, 2022

While telephone and email were once the go-to support channels, today’s members now expect more. Members that traditionally sought in-branch support now expect digital services to supplement their member experience. The need to shift towards digital support is also increasing as Millennials and Gen Z reach financial maturity.

Omnichannel 97

Omnichannel E-support Financial Banking 97

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.

E Commerce 74

E Commerce E-support Social Media Retail 74

CSM Magazine

JULY 27, 2015

Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore. These three C-Level telco speakers are: Nashad Emir, Chief Customer Experience Officer, Celcom, Malaysia.

CEM 40

CEM 2015 E-support Customer Centricity 40

Natalie Petouhof

FEBRUARY 28, 2016

To help companies master these dynamics, Verint Performance Management ™ features a unified set of dashboards, scorecards, coaching, e-learning and g amification capabilities that enable a closed-loop cycle and advanced approach to performance management. What Does This Latest Release Feature?

Innovation 45

Innovation Management E-support Contact Center 45

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. LinkedIn: [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132