ijgolding
MAY 20, 2015
Customer Service has always been part of their DNA, culminating in the production of the book ‘Exceeding Customer Expectations: What Enterprise, America’s #1 Car Rental Company, Can Teach You about Creating Lifetime Customers’ in 2007. Lets us fast forward to May 2015.
Kristina Evey
JULY 5, 2018
according to Markets and Markets 2015 report. Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. 80% of businesses believe they provide “superior” customer service. But only 8% of their customers would describe the service they’ve received in such glowing terms.
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Kristina Evey
JULY 5, 2018
according to Markets and Markets 2015 report. Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. 80% of businesses believe they provide “superior” customer service. But only 8% of their customers would describe the service they’ve received in such glowing terms.
Wootric
MAY 12, 2020
This reduces churn and enhances lifetime customer value. Discussing NPS in all-hands meetings demonstrates the company’s commitment to the customer. Your customers and employees will follow. This updated article was originally published in August, 2015. You will learn how to improve. Lead with action, not words.
CSM Magazine
AUGUST 10, 2017
However, as businesses struggle to keep on top of the growing mass of customer information stored in disparate siloes, it can result in customers living in a different universe to your brand. The race towards customer-centricity is driving some the biggest trends in business technology. This is a costly mistake.
SurveySensum
JULY 14, 2020
She founded Chief Customer in 2015, and since then she is helping companies become customer-centric and transform to fulfill the promise they have made to their customers. . Stuart Bishop has over two decades of experience in Customer Service and is a Companion Member of the Institute of Customer Service since 2015.
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