Remove 2015 Remove Lifetime Customer Remove Net Promoter Score Remove Voice of Customer
article thumbnail

10 Things Every SaaS Business Should Know About Net Promoter Score

Wootric

So you’ve been reading up on Net Promoter Score. Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. It’s true that Net Promoter Score is a great way to engage with your customers and solicit tons of feedback. ” Setting up an NPS program?

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Ali Malik is a certified CX Professional (CCXP) and specialist in CX, Brands & Market Research, designing Metrics & Measurements, Mystery Shopping & Voice of Customer & Employees Programs. Michael Pace – Customer Service Thought Leader, Director of Global Member Services at Virgin Pulse. Website : [link].

2020 132