Alida
APRIL 4, 2017
Though brick and mortar sales are down only five percent since 2015, the closure of many anchor tenants has significantly impacted shopping malls. Companies such as Under Armour and Disney have already made moves to create an integrated offline and online experience. Starbucks transactions completed through the app.
Eptica
JANUARY 22, 2016
Date: Friday, January 22, 2016 So how did customer service perform in 2015? The US picture – could do better Overall 2015 was a poor year for customer service across the US, with close to six out of ten companies (59%) seeing a fall in customer ratings according to the American Customer Satisfaction Index (ACSI).
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Beyond Philosophy
DECEMBER 12, 2016
Chances are if you are shopping for the holidays, you are buying at least in part online. billion in sales, representing 12% growth for Cyber Monday sales in 2015. Per online shoppers, these three things are on their list, and they are checking them twice. Per USA Today , this year’s Cyber Monday booked $3.45
Eptica
SEPTEMBER 10, 2015
Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Published on: September 16, 2015. Poor online experience Customers have high, continually rising, expectations. Based on this analysis McKinsey sees four reasons for slow take up of digital service: 1.
Eptica
DECEMBER 11, 2015
Date: Friday, December 11, 2015 Festive failings in UK customer service. Published on: December 11, 2015. In this post we will focus on the UK results of the 2015 Eptica Retail Black Friday Customer Experience Study in which there were three main findings: 1. To read more about the US research, simply click here.
CSM Magazine
DECEMBER 2, 2015
The 2015 Eptica Retail Black Friday Customer Experience Study surveyed the customer experience around festive shopping, particularly Black Friday and Cyber Monday, in both the UK and United States. 37% of Britons are unhappy with the experience in store, with 27%. Despite record UK sales of £1.1 extremely satisfied.
C3Centricity
SEPTEMBER 14, 2020
Brian Solis wrote a great article on “11 Trends Shaping The Future Of Retail” based on a presentation he wrote back in 2015 – an eternity these days! Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Source: Brian Solis.
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