Alida

APRIL 4, 2017

Though brick and mortar sales are down only five percent since 2015, the closure of many anchor tenants has significantly impacted shopping malls. Invest in the right technology. According to Think with Google , customers who shop in-store and online have a 30 percent higher lifetime value than those who buy using only one channel.

E Commerce 191

E Commerce Retail Innovation Omnichannel 191

Beyond Philosophy

DECEMBER 12, 2016

billion in sales, representing 12% growth for Cyber Monday sales in 2015. A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider. Per USA Today , this year’s Cyber Monday booked $3.45

Loyalty Programs 157

Loyalty Programs Books 2015 2016 157

Eptica

JANUARY 22, 2016

Date: Friday, January 22, 2016 So how did customer service perform in 2015? The US picture – could do better Overall 2015 was a poor year for customer service across the US, with close to six out of ten companies (59%) seeing a fall in customer ratings according to the American Customer Satisfaction Index (ACSI).

2015 49

2015 E Commerce Customer Service Social Media 49

C3Centricity

SEPTEMBER 14, 2020

Brian Solis wrote a great article on “11 Trends Shaping The Future Of Retail” based on a presentation he wrote back in 2015 – an eternity these days! Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Source: Brian Solis.

Retail 119

Retail E Commerce Apparel Transportation 119

CSM Magazine

DECEMBER 2, 2015

The 2015 Eptica Retail Black Friday Customer Experience Study surveyed the customer experience around festive shopping, particularly Black Friday and Cyber Monday, in both the UK and United States. 37% of Britons are unhappy with the experience in store, with 27%. Despite record UK sales of £1.1 extremely satisfied.

2014 40

2014 2015 Customer Experience Retail 40

C3Centricity

APRIL 29, 2020

Brian Solis wrote a great article on “11 Trends Shaping The Future Of Retail” based on a presentation he wrote back in 2015 – an eternity these days! Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Source: Brian Solis.

Retail 96

Retail E Commerce Apparel Transportation 96

ijgolding

MARCH 22, 2017

A study by Forrester states that more than 63% of the businesses are still looking to further improve their customer’s online experience in the coming year. Many of them have outsourced contact center operations and some have maintained in-house customer support.

E Commerce 81

E Commerce Customer Experience Multi-Channel E-support 81