Comm100

SEPTEMBER 28, 2022

KPIs can measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. By focusing on the right KPIs, you can assess how smoothly your customer service operations are running or drill into specific problems. Click here.

Measurement 98

Measurement Average Handle Time Metrics Customer Satisfaction 98

Team HGS

AUGUST 22, 2017

After a review of the vast benefits of a bots-brains approach—including improved average handle time (AHT) and response time, lessening of Tier I labor, and improved CSAT, Lauren took on pressing questions from our attendees. Wed, 08/23/2017 - 11:53. Customer Experience. LEAVE A COMMENT. automation.

Webinar 52

Webinar Customer Service Chief Customer Officer Average Handle Time 52

Natalie Petouhof

SEPTEMBER 12, 2018

” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster !

Customer Service 89

Customer Service E Commerce Average Handle Time Contact Center 89