Remove 2017 Remove Average Handle Time Remove Customer Service Strategies
article thumbnail

Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them

Comm100

KPIs can measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. By focusing on the right KPIs, you can assess how smoothly your customer service operations are running or drill into specific problems. Click here.

article thumbnail

HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™

Team HGS

After a review of the vast benefits of a bots-brains approach—including improved average handle time (AHT) and response time, lessening of Tier I labor, and improved CSAT, Lauren took on pressing questions from our attendees. Wed, 08/23/2017 - 11:53. Customer Experience. LEAVE A COMMENT. automation.

Webinar 52
article thumbnail

Five Steps to Strategically Choose AI For Customer Service

Natalie Petouhof

” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster !