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CCO Forum 2017: Why you need a Chief Customer Officer

Customer Bliss

This post originally appeared on the CCO 2017 website. In today’s dynamic business environment, the one thing that should be of constant importance is the value of the customer as the lifeline of any organisation. Corinium: How would you describe the evolution/progression of the Customer Experience in the last 12 to 18 months?

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Chief Customer Officer in Manufacturing & Distribution With Anne Herman – CB47

Customer Bliss

Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. Anne is the third Chief Customer Officer for MSA. She also redefined a lot of KPIs for 2017 so as to be more customer-facing. Episode Overview.

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5 Most Popular Customer Experience Blog Posts of 2017

Customer Bliss

It's one of the most direct ways for a company to see first-hand what their customers go through to interact with them. What will CX Look Like in 2017? The implementation of chatbots will increase as more companies leverage them in social media as a way to communicate with customers. Click To Tweet. Click To Tweet.

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When to Take a Chief Customer Officer Role, and When to Leave One, With Carol Pudnos – CB28

Customer Bliss

because this is the time of year people often take stock and try to set goals for 2017. From Carol’s own LinkedIn: Customers interface with suppliers across hundreds of touch-points. Posting this right before Thanksgiving and the holidays was actually a smart play by my team (go us!), About Carol.

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Who Really Leads Customer Experience: What Happens When Confusion Strikes

Customer Bliss

Guest post by Blake Morgan, Customer Experience Futurist, Author, Speaker. For a customer experience program to be effective, the most senior leaders at the company must take ownership of the program. The Importance of a Chief Customer Officer.

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2016 lessons from my customer experience podcast

Customer Bliss

I launched a podcast, The Chief Customer Officer Human Duct Tape Show , in 2016. We’ll be back with new episodes in early 2017. Pick a few to listen to before you go back to work in 2017. So far, we’ve published 32 episodes. You can click the link above and find all 32 episodes.

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Introducing: The Five-Competency Reality Check Audit

Customer Bliss

As you know, what comprises a customer experience transformation needs to be clarified and agreed to, so you can use this as both an audit and communication tool. Many of these ideas are contained in Chief Customer Officer 2.0 The Reality Check Audit And 2017 Goals. and my other books and speeches.