Customer Bliss
DECEMBER 22, 2016
This post originally appeared on the CCO 2017 website. In today’s dynamic business environment, the one thing that should be of constant importance is the value of the customer as the lifeline of any organisation. Corinium: How would you describe the evolution/progression of the Customer Experience in the last 12 to 18 months?
Customer Bliss
APRIL 18, 2017
Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. Anne is the third Chief Customer Officer for MSA. She also redefined a lot of KPIs for 2017 so as to be more customer-facing. Episode Overview.
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Customer Bliss
DECEMBER 28, 2017
It's one of the most direct ways for a company to see first-hand what their customers go through to interact with them. What will CX Look Like in 2017? The implementation of chatbots will increase as more companies leverage them in social media as a way to communicate with customers. Click To Tweet. Click To Tweet.
Customer Bliss
NOVEMBER 22, 2016
because this is the time of year people often take stock and try to set goals for 2017. From Carol’s own LinkedIn: Customers interface with suppliers across hundreds of touch-points. Posting this right before Thanksgiving and the holidays was actually a smart play by my team (go us!), About Carol.
Customer Bliss
MAY 10, 2017
Guest post by Blake Morgan, Customer Experience Futurist, Author, Speaker. For a customer experience program to be effective, the most senior leaders at the company must take ownership of the program. The Importance of a Chief Customer Officer.
Customer Bliss
DECEMBER 29, 2016
I launched a podcast, The Chief Customer Officer Human Duct Tape Show , in 2016. We’ll be back with new episodes in early 2017. Pick a few to listen to before you go back to work in 2017. So far, we’ve published 32 episodes. You can click the link above and find all 32 episodes.
Customer Bliss
NOVEMBER 23, 2016
As you know, what comprises a customer experience transformation needs to be clarified and agreed to, so you can use this as both an audit and communication tool. Many of these ideas are contained in Chief Customer Officer 2.0 The Reality Check Audit And 2017 Goals. and my other books and speeches.
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