ShepHyken

SEPTEMBER 4, 2017

One of the big takeaways is that the leaders close the loop on feedback within 48 hours, which according to CustomerGauge, leads to a 12% increase in customer retention. 10 Insights from Customer Care Experts & Influencers by CGS. Why Visual Support is the Future of Customer Service by Robert C.

2017 65

2017 Article Customer Service Net Promoter Score 65

ShepHyken

NOVEMBER 20, 2017

(Forbes) Leading brands like Amazon and Apple have set a new standard for attentive and thoughtful customer care, and companies striving for success today must meet or even exceed it. . A customer service rep’s or salesperson’s memory, sometimes supported by data and technology, can be a competitive advantage.

2017 38

2017 Article Customer Service Competitive Advantage 38

TechSee

APRIL 10, 2019

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. A recent report by Forrester takes this concept one step further by proving that improving customer experience in telecoms delivers a boost to all KPIs.

Customer Experience 154

Customer Experience Omnichannel Customer Centricity Social Media 154

Kustomer

AUGUST 11, 2022

Customer Loyalty and Retention. When customer service conversations go well, consumers are more likely to continue purchasing a brand’s products or services regularly. Competitive Advantage. In fact, a Gartner survey found that 89% of companies compete on the quality of their customer service on its own.

Customer Service 88

Customer Service Social Media Loyalty Competitive Advantage 88

ShepHyken

JANUARY 8, 2018

(Retail Customer Experience) As the new year arrives, it’s a great time to look ahead at what’s to come from those in the trenches. Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close.

2018 0

2018 Article Customer Service Contact Center 0

Kustomer

MAY 18, 2020

Customer Loyalty and Retention. When customer service conversations go well, consumers are more likely to continue purchasing a brand’s products or services regularly. Competitive Advantage. In fact, a Gartner survey found that 89% of companies compete on the quality of their customer service on its own.

Customer Service 52

Customer Service E-support Social Media Loyalty 52

Chattermill

JULY 31, 2017

Customer support in the modern age. by Jack Miller on 1 Aug 2017. customer support. An analysis of customer support experiences across industries and companies. Customer support in the modern age. Done right, it is a source of competitive advantage and can contribute to stronger financial performance.

Fashion 40

Fashion Banking Multi-Channel Social Media 40