2017 Competitive Advantage Omnichannel 
TechSee
APRIL 10, 2019
In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. Drive Revenue with Great Customer Experience 2017 indicates that after the auto industry and upscale hotels, telecoms has the third highest potential for increasing revenue by improving CX.
Oracle
MARCH 6, 2019
Until recently, when omnichannel strategy become widespread, many retailers were struggling to stay in business. percent compared with 2017. “Our stores are our biggest single, competitive advantage. The post Why an Omnichannel Strategy Needs Click and Collect appeared first on SmarterCX.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Calabrio
FEBRUARY 16, 2017
With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. According to Gartner’s annual CMO spend survey, as customer experience becomes the key to gaining a competitive advantage, CMOs will spend more on tech to support their CX goals. Start here.
Lumoa
JANUARY 9, 2018
Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX Some hints: big data, omnichannel, personalisation, AI and organizational culture. That’s what we asked each of them: How do you see the future of customer experience?? How to overcome those challenges?
ShepHyken
SEPTEMBER 4, 2017
(Forbes) I talked with 10 top CMOs from a number of industries to get their insights into the changing role of the CMO, how they build relationships with customers, how they stay on top of changes in today’s omnichannel world, and more. The post 5 Top Customer Service Articles for the Week of September 4, 2017 appeared first on Shep Hyken.
ShepHyken
JANUARY 8, 2018
Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close. iQmetrix) A seamless omnichannel experience means that whether online or offline, your customer sees the same branding, structure, values, and tone.
Calabrio
FEBRUARY 16, 2017
With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. According to Gartner’s annual CMO spend survey, as customer experience becomes the key to gaining a competitive advantage, CMOs will spend more on tech to support their CX goals. Start here.
Expert insights. Personalized for you.
154 
Let's personalize your content