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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. . “It’s every contact the customer has with your people, your product, and the way it is delivered. Compelling Brand Values: Brand promises drive how the organization treats customers. ” – Shep Hyken.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. It’s every contact the customer has with your people, your product and the way it is delivered. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do?

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. It’s every contact the customer has with your people, your product and the way it is delivered. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do?