Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. “It’s every contact the customer has with your people, your product, and the way it is delivered. ” – Shep Hyken.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Each of these starting points emphasizes customer-facing roles, reacting to and seeking to shape customers’ actions.

Customer Experience 63

Customer Experience 2017 ROI 2018 63

ClearAction

OCTOBER 25, 2018

“Customer behavior, emotions, actions, input and feedback are used to define marketing mixes without regard for traditional organizational ‘sacred cows’. Don’t leap to the conclusion that Marketing’s use of journey mapping, lifetime value and life cycle management make them the natural owner of Customer Experience Management.

Customer Centricity 59

Customer Centricity Marketing 2017 Consumers 59

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. It’s every contact the customer has with your people, your product and the way it is delivered. So let’s start! How do I cancel?"

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

ijgolding

JANUARY 17, 2017

To create a customer centric culture, it is critical that a business is able to introduce and embed some rigor and structure into the way it goes about managing the customer experience. Do you know if your own people are engaged in what you are supposed to be doing for your customers?

Customer Experience 85

Customer Experience Customer Centricity 2016 Culture 85

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

2018 40

2018 Insurance Return on Investment 2017 40

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. It’s every contact the customer has with your people, your product and the way it is delivered. So let’s start! How do I cancel?"

Definition 60

Definition Net Promoter Score Customer Experience CEM 60