SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

2020 132

2020 Customer Experience Magazine Consulting 132

CX Journey

JULY 5, 2018

It appeared on their blog on December 14, 2017. Customer experience professionals know that, in order to deliver a great experience, companies must listen to customers, link customer feedback to transactional (and other) data, and act on what they hear.

2017 47

2017 Customer Experience Professionals Metrics Presentation 47

Confirmit

OCTOBER 2, 2017

These awards, “Achievement in Customer Excellence”, were founded in 2005 and the quality of the submissions has improved every year since then, with 2017 being no exception. So, for CX Day this year, we’re delighted to launch the 2017 ACE Awards Winners’ Showcase ! Voice of the Customer Company.

2005 40

2005 2017 Insurance 2018 40

Confirmit

OCTOBER 2, 2017

These awards, “Achievement in Customer Excellence”, were founded in 2005 and the quality of the submissions has improved every year since then, with 2017 being no exception. So, for CX Day this year, we’re delighted to launch the 2017 ACE Awards Winners’ Showcase ! Voice of the Customer Best Practices.

2005 40

2005 2017 Insurance 2018 40

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Customer Journey Orchestration: Accordant on Finding a Path to Purchase. By Steve Offsey.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

Confirmit

JUNE 7, 2017

There are very few CX Practitioners out there who are lucky enough to have a CEO who states (as one did to me) “ROI? As customer experience professionals we need to accept that we are not a special case in the business. Whether that’s through cost savings or revenue increases. While in some cases (only some!)

Return on Investment 40

Return on Investment ROI Financial 2017 40

Alida

SEPTEMBER 22, 2016

Recruiting the right members for your insight community is a critical step to getting more ROI out of customer intelligence. Get more ROI out of your content. To follow the footsteps of the most respected brands, companies must follow these rules: Believe and accept customers as assets to care for and nurture.

2016 267

2016 Innovation Marketing Insights 267

Alida

AUGUST 30, 2017

Working with stakeholders outside of research is crucial to getting more ROI from Sparq and increasing your profile in the organization. One must-see keynote comes from Rick Parrish, a principal Forrester analyst serving customer experience professionals. De-mystify ROI measurement.

2017 100

2017 ROI Innovation Customer Relationships 100

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Annette Franz. Jeff Toister.

Customer Service 59

Customer Service Customer Experience Books Magazine 59

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Annette Franz. Jeff Toister.

Customer Service 52

Customer Service Customer Experience Books Magazine 52