ShepHyken

MAY 22, 2017

Companies must learn to strike a balance between technology and human-to-human if they want to maintain an emotional connection with their customers. 2017 Customer Experience Lessons from the Airline Industry…So Far by Sarah Frazier. This article touches on how losing the human touch can be bad for business.

2017 83

2017 Article Customer Service Airlines 83

ShepHyken

APRIL 3, 2017

In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics. Entrepreneur) What makes a brand strong in 2017?

2017 76

2017 Article Social Media Customer Service 76

ShepHyken

DECEMBER 11, 2017

John Ruhlin is the corporate gifting expert, and in this article, he shares some of his best tips to ensure that the gifts you give will be meaningful, memorable, and wow your customers. Top 10 Wow Customer Service Stories for 2017 by Shaun Belding. It was a big task – there were a lot of great stories out there!

2017 76

2017 Article Customer Service Customer Success 76

ShepHyken

APRIL 24, 2017

2017 Customer Service Expectations Survey by Gladly. Gladly) Trends and insights from surveying 1000 consumers on customer service. My Comment: Our friends at Gladly have released their 2017 Customer Expectations Survey. Keeping up with our customers’ expectations is crucial to the future of our business!

2017 69

2017 Article Customer Service Customer Service Training 69

ShepHyken

FEBRUARY 6, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of February 6, 2017 appeared first on Shep Hyken.

2017 85

2017 Article Customer Service Social Media 85

ShepHyken

APRIL 10, 2017

You most likely have heard the Nordstrom story of the customer returning a set of tires. That story has served Nordstrom well in a number of ways, including putting them on the map as one of the most customer focused companies on the planet. The cost of NOT focusing on Customer Experience by Ian Golding.

2017 80

2017 Article Customer Service Insurance 80

ShepHyken

SEPTEMBER 18, 2017

By implementing these processes that go beyond customer service and into other parts of your company, you’ll see how a customer-centric culture can drive new levels of internal customer focus as well as higher customer satisfaction. My Comment: This article is about the importance of a customer-centric culture.

2017 84

2017 Article Customer Service Hospitality 84

ShepHyken

FEBRUARY 20, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of February 20, 2017 appeared first on Shep Hyken.

2017 87

2017 Article Customer Service Contact Center 87

ShepHyken

MAY 1, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of May 1, 2017 appeared first on Shep Hyken.

2017 85

2017 Article Customer Service Social Media 85

ShepHyken

JANUARY 30, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of January 30, 2017 appeared first on Shep Hyken.

2017 82

2017 Article Customer Service Airlines 82

ShepHyken

AUGUST 28, 2017

.” Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2017 83

2017 Article Customer Service Contact Center 83

ShepHyken

OCTOBER 30, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of October 30 2017 appeared first on Shep Hyken.

2017 24

2017 Article Social Media Customer Service 24

Experience Investigators by 360Connext

OCTOBER 4, 2017

RT @360Connext : Jason Dabrowski @jeanniecw and @Dragonburger75 loooove customers! Jeannie Walters (@jeanniecw) October 4, 2017. So let’s unpack that a bit… First, customer service and CX are often used interchangeably. CX Investigators (@360Connext) October 4, 2017. cxday #custexp pic.twitter.com/cxdCaGEpzn.

Customer Service 181

Customer Service 2017 Social Media Innovation 181

ShepHyken

MAY 8, 2017

My Comment: Here is a deeper dive into the concept of “Customer First.” ” There are plenty of stats and facts – and some charts – to back up the concept that a customer-focused approach should be at the top of your list for your organization’s culture and strategy. Follow on Twitter: @Hyken.

2017 81

2017 Article Customer Service Airlines 81

ShepHyken

SEPTEMBER 11, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of September 11, 2017 appeared first on Shep Hyken.

2017 84

2017 Article Customer Service Customer Service Training 84

ShepHyken

AUGUST 7, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of August 7, 2017 appeared first on Shep Hyken.

2017 17

2017 Article Customer Service Social Media 17

ShepHyken

APRIL 17, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of April 17, 2017 appeared first on Shep Hyken. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

2017 79

2017 Article Social Media Customer Service 79

ShepHyken

MARCH 6, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of March 6, 2017 appeared first on Shep Hyken.

2017 83

2017 Article Customer Service Social Media 83

ShepHyken

OCTOBER 16, 2017

Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of October 16, 2017 appeared first on Shep Hyken.

2017 78

2017 Article Customer Service ROI 78

ShepHyken

AUGUST 14, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of August 14, 2017 appeared first on Shep Hyken.

2017 83

2017 Article Customer Service Retail 83

ShepHyken

NOVEMBER 6, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of November 6, 2017 appeared first on Shep Hyken.

2017 85

2017 Article Customer Service Customer Service Training 85

ShepHyken

JANUARY 2, 2017

(Salesforce) Every year, companies must put customers first, and this year was no exception. Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017. My Comment: Social media customer care is something that too many companies ignore – or don’t pay close enough attention to.

2017 76

2017 Article Customer Service 2016 76

ShepHyken

JUNE 12, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of June 12, 2017 appeared first on Shep Hyken.

2017 80

2017 Article Customer Service Metrics 80

ShepHyken

NOVEMBER 27, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of November 27, 2017 appeared first on Shep Hyken.

2017 76

2017 Article Customer Service Loyalty Programs 76

ShepHyken

FEBRUARY 27, 2017

The “20th Annual Mystery Shopping Study” recognizes seven retailers who excel in customer service. My Comment: It doesn’t matter what type of business you have, there are plenty of lessons you can learn from the top customer focused retailers. Take time to Google these companies and study them.

2017 75

2017 Article Customer Service Retail 75

ShepHyken

OCTOBER 9, 2017

” Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

2017 41

2017 Article Customer Service Document 41

ShepHyken

OCTOBER 2, 2017

Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of October 2, 2017 appeared first on Shep Hyken.

2017 84

2017 Article Customer Service Customer Journey Mapping 84

ShepHyken

MARCH 20, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of March 20, 2017 appeared first on Shep Hyken.

2017 75

2017 Article Customer Service Social Media 75

ShepHyken

JUNE 26, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of June 26, 2017 appeared first on Shep Hyken.

2017 15

2017 Article Customer Service E Commerce 15

ShepHyken

OCTOBER 17, 2016

The ones that do reap the rewards of repeat and loyal customers. Five Ways to Caffeinate Your Customer Experience in 2017 by Scott Anderson. Here are five tips to delivering that caffeinated customer experience in 2017. My Comment: Great article about ramping up your customer experience.

2016 131

2016 Article Customer Service 2017 131

ShepHyken

JUNE 5, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of June 5, 2017 appeared first on Shep Hyken.

2017 74

2017 Article Airlines Customer Service 74

ShepHyken

NOVEMBER 20, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of November 20, 2017 appeared first on Shep Hyken.

2017 38

2017 Article Customer Service Competitive Advantage 38

ShepHyken

JULY 24, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of July 24, 2017 appeared first on Shep Hyken.

2017 29

2017 Article Customer Service Loyalty Programs 29

Eptica

FEBRUARY 22, 2017

Date: Wednesday, February 22, 2017 Building a strong customer-focused service culture. Published on: February 22, 2017.

Culture 55

Culture Customer Focused 2017 Effort Score 55

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. They are valuable reminders of how customers are people, and they respond best to people who understand their situation, and better yet, understand how important their roles are in delivering an exceptional experience. .”

Airlines 152

Airlines 2017 Metrics Social Media 152

ShepHyken

JULY 17, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of July 17, 2017 appeared first on Shep Hyken.

2017 30

2017 Article Customer Service Net Promoter Score 30

ShepHyken

NOVEMBER 14, 2016

Be sure to read through the entire article as there are some good suggestions to focus on in 2017. 8 Realistic Customer Service Trends for 2017 by Sven Ri. Userlike) Predictions of customer service trends are best based on trends in consumer behavior: What platforms and technology are they adopting?

2016 128

2016 Article Customer Service 2017 128