Remove 2017 Remove Customer Service Strategies Remove E-support
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The Ultimate Checklist to Customer-Approved E-commerce Experience

transcosmos Information Systems

Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers.

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Dive in with Self-Service in 2017 for Improved CX

Bold360

Now that 2017 has come, we have to take stock of how we fared in the crazed holiday season. While sales may have reached peak performance, cx often takes a hit, most drastically for e-commerce and travel businesses. If a customer couldn’t find answers online, you lost business. Let’s look at some facts.

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Challenges in Implementing AI and Chatbots for Customer Support

CSM Magazine

While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. It can be a huge help, improve customer satisfaction and engagement, and enable you to work through questions faster and more efficiently.

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63 Incredible Customer Service Statistics [Infographic]

Ecrion

The most successful customer service strategies are those that work to anticipate the needs of a customer, instead of simply responding to them. You must anticipate when a customer is the most likely to need assistance, suggestions/recommendations, advice, or anything else. American Express. more on ccm.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Flavio Martins.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Flavio Martins.