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2017Customer Service StrategiesPoor Customer Service
Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers.
(The Next Web) No matter what kind of business you run, a huge part of your business’ success ties back to your customerservicestrategy; according to a 2017 Microsoft report, more than half of consumers have stopped doing business with a company due to poorcustomerservice.
In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customerservicestrategies accordingly. In fact, customers will demand it.
Experts agree that customerservice expectations are on the rise. Every year, businesses lose billions in potential revenue thanks to one thing: poorcustomerservice. Positive customer experiences, on the other hand, can help boost sales, retain customers and even bring in new ones. American Express.
My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customerservice. The government admits to delivering poorcustomerservice. Now, that’s an interesting concept! Follow on Twitter: @Hyken.
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