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2017Exceptional Customer ServicePoor Customer Service
But taking customer experience lightly can be dangerous too. Some studies suggest that poorcustomerservice costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Others are less “optimistic,” saying that companies stand to lose up to $1.6
Prioritizing the company policy more than the customer is an example of poorcustomerservice in today’s time. . Poorcustomerservice is a big no, especially when it can risk a business its customers. Customer support is the gateway to business growth and development.
Understanding the importance of customerservice and how one bad experience can reduce customer retention is the starting step towards becoming a customer-centric business. 66% of customers agreed that they switched brands because of poorcustomerservice. Harris Interactive ) Tweet This.
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