CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 59

Virtual Agent Multi-Channel 2019 Banking 59

Provide Support

JANUARY 10, 2018

What innovations and technologies will be transforming the world and shaping its future? Are chatbots and virtual agents likely to replace humans any time soon? © 2003 - 2017 Provide Support LLC. How many changes will 2018 bring about for those in customer service? Read more.

Virtual Agent 70

Virtual Agent 2003 Customer Service 2017 70

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 52

Virtual Agent Multi-Channel 2019 Banking 52

TechSee

MARCH 13, 2018

Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Virtual Agents.

Customer Service 95

Customer Service Virtual Agent 2017 Call Center 95

VDS

SEPTEMBER 17, 2020

There are many innovative ways to improve the experience for both your employees and customers. Intelligent Virtual Agent (IVA). Intelligent Virtual Agents have matured significantly and are able to handle the increased demand for self-service. Intelligent Virtual Agents can help you meet that expectation.

Virtual Agent 52

Virtual Agent Customer Service Contact Center Average Handle Time 52

CSM Magazine

FEBRUARY 25, 2020

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. In the summer of 2017, If switched to a cloud contact center in the Nordics with the help of Puzzel. Virtual agents are quickly gaining in importance.

Insurance 59

Insurance Contact Center Virtual Agent Innovation 59

CSM Magazine

JUNE 12, 2020

While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52