ShepHyken

DECEMBER 26, 2016

Customer analytics allow brands to deeply understand their customers and how they are changing, so they can adapt to evolving customer demands. Building lasting customer loyalty requires a multifaceted analytical approach. My Comment: How do you turn the average customer into a lifetime customer?

2016 83

2016 Article Chief Customer Officer Customer Service 83

Wootric

AUGUST 21, 2018

Being able to micro-target customers with personalization is what artificial intelligence excels at, and it’s the key to developing positive lifetime customer value. Machine learning is also being used to improve the customer experience by automatically analyzing customer feedback.

Technology 58

Technology Customer Experience 2025 2007 58

SurveySensum

JULY 14, 2020

Emilia is a Customer Success Evangelist with expertise in structuring and scaling post-sales customer experiences. She is a Speaker, Author, and Customer Success Influencer. She is a former Chief Customer Officer of Copper and a former Board advisor at GetCatalyst.io and Crowdvocate.com. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

JANUARY 5, 2021

His commitment towards the Customer Success community brings him to the frontline of influencers who are most-valued for their exceptional pieces of advice and knowledge. Exceptionally reputed Customer Success Leader and Consultant, Emilia is the Founder and CEO at GrowthMolecules. Emilia D’Anzica. Donna Weber.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21