2018 Interaction Virtual Agent 
Talkdesk
FEBRUARY 13, 2020
According to Gartner’s 2018 Best Practices for Implementing Extreme Customer Self-Service Report , by 2022, 85% of customer service interactions will start with self-service, up from 48% today. AI-powered conversational assistants, or “virtual agents”, can quickly deliver the answers and outcomes over voice-enabled channels.
TechSee
OCTOBER 23, 2018
These strategies are increasingly being explored with Gartner stating that by 2018, over 50% of companies will have redirected investments towards customer experience innovations. AI uses interaction history to develop a specific profile of each customer, allowing them to deliver high levels of personalization in customer engagement.
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TechSee
FEBRUARY 12, 2018
We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immerse technologies provide the ability to interact and communicate with the virtual environment. Get started now.
TechSee
FEBRUARY 12, 2018
We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immerse technologies provide the ability to interact and communicate with the virtual environment. Get started now.
TechSee
MARCH 13, 2018
In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Smart machines will benefit from more context and data to learn from and reference in their interactions with humans.
Oracle
MAY 29, 2018
At the Gartner Digital Marketing Conference 2018 in San Diego, I got a good look at all the ways that marketing will change over the next 5 to 10 years. According to Gartner, by 2020, virtual agents will participate in a majority of commercial interactions between people and businesses. Search channels are changing.
Avaya
APRIL 10, 2019
In Nemertes’ 2018-19 Digital Customer Experience research study of 697 organizations, we found companies already are relying on AI to transform their customer experience. 25% reduction in agent turnover. of organizations are using or planning to use AI for customer interactions or analytics. 45% improvement in customer ratings.
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