2019 Customer Care Customer Service Training 
ShepHyken
JULY 8, 2019
That’s why you need to know how to improve customer service using social media. My Comment: It’s been a while since I included an article about social customer care (social media customer service) in the Top Five Roundup. 10 Best Things about Customer Contact Week 2019! by Dennis Wakabayashi.
ShepHyken
JULY 22, 2019
(Smart Customer Service) The quickly evolving social media landscape has forced companies to work harder to maintain a positive customer experience, as 83 percent of people have higher digital customer service expectations than they did last year. 14 ways to deliver a great customer experience – and more.
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ShepHyken
JANUARY 28, 2019
While an excellent concept for customers, it is also appropriate for the colleagues you work with. Social media customer care best when humans and bots are at play by Tara Jones. Retail Customer Experience) Here are five considerations for a mindfully sound social care strategy. ” Get ready to smile!
ShepHyken
AUGUST 5, 2019
Love this line that in today’s digital world… “Your customers will experience less brick and more click.” The future is digital, but to get customers to emotionally connect, it still takes some human interaction. 7 Critical CRM Trends to Keep an Eye on in 2019 by Zachary Totah. Follow on Twitter: @Hyken.
ShepHyken
APRIL 1, 2019
A nice article featuring some of the most relevant trends and strategies happening in social customer care. How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. This is a short summary with highlights of some of the most important trends.
ShepHyken
OCTOBER 14, 2019
4 Ways to Celebrate Customer Service Week by Whitney Puidokas. Here are the four ways we celebrated the hard work our Customer Care team puts in every day. We hope one of these ideas can make their way into how you think about honoring your customer-facing employees! My Comment: Last week was Customer Service Week.
ShepHyken
DECEMBER 2, 2019
Top 10 Kudos of 2019: Shining Examples of Customer Service at Its Best by Patty Isnor. Blue Ocean) As the holiday season unfolds, we wanted to share the amazing words of gratitude that flow every day from our clients’ customers to our agents. In this article, you will find the best customer service kudos of 2019 (so far!)
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