2019 Customer Experience Professionals Customer Journey Insights 
Experience Investigators by 360Connext
OCTOBER 27, 2020
Customer listening posts are specific tools, locations and mechanisms to gather customer feedback along specific touchpoints on the customer journey. Listening posts: Help us understand individual customer needs and experiences closer to real-time. What are we unsure about in our customer’s experience?
Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. on 13 May 2019. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton.
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Experience Investigators by 360Connext
JULY 12, 2022
Customer Listening Posts are specific tools, locations and mechanisms to gather customer feedback along specific touchpoints on the customer journey. Listening posts: Help us understand individual customer needs and experiences closer to real-time. What are we unsure about in our customer’s experience?
TechSee
AUGUST 14, 2023
As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.
Experience Investigators by 360Connext
JANUARY 28, 2020
Anxiety is ramping up for senior leaders focused on customer experience, and it’s not difficult to understand why. According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. Image credit: Forrester. It’s time to build some bridges.
Oracle
MARCH 11, 2020
Today, women in CX are driving innovation, rethinking what the customer experience means, and bringing these insights to new industries and audiences. Jeanne Bliss is one of the most recognizable names in customer experience and customer success today. I've almost started calling it X now. Kerry Bodine.
Eptica
NOVEMBER 6, 2019
Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! Published on: November 06, 2019. Moving from metrics to insights means examining what caused that uptick. Customers share more about their experience than just a ranking.
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