Are 2021 CX Predictions holding up?
Interactions
JUNE 17, 2021
I’m going to spend some time reflecting on a few of these predictions and the effect, if they prove to be true, that they will have on customers long term. . Customer Service will get Increasingly Conversational”. Companies need to take empathy a step further by being deliberate in creating a CX journey that is customer-centric.
Let's personalize your content