Guest experience: Trends, tips & Best practices for 2021
Qualtrics
FEBRUARY 16, 2021
In the case of a hotel for example, guests are involved from the booking stage, right through to check out, before (hopefully) re-booking for next time. Multi-lane drive-thrus that provide a view into the kitchen. Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business.
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