Talkdesk

FEBRUARY 16, 2021

Metrigy, an innovative research firm focusing on CX, contact centers and unified communications (UC), recently published survey data collected from 700 companies between August to October 2020 to understand how these companies are thinking about operating their CX teams and systems in a post-COVID world.

Contact Center 139

Contact Center Customer Experience Competitive Advantage Call Recording 139

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JULY 12, 2022

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence , in one simple to use and easy to integrate platform, Upholstery2u has streamlined workflows throughout the business.

Management 11

Management 2013 2018 Customer Relationship Management 11

CSM Magazine

JULY 6, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JULY 11, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, GEM has transformed the way it manages and reports on contracts.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

JULY 17, 2024

” Assured has been using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, for around 2 years during which time the business has grown significantly.

Customer Relationship Management 52

Customer Relationship Management 2018 2013 2020 52

CSM Magazine

OCTOBER 5, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

2018 59

2018 2013 Customer Relationship Management 2020 59

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management 59

Management 2018 2013 Customer Relationship Management 59

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers.

2020 52

2020 2013 2018 Customer Relationship Management 52

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 12, 2024

” Having made the switch to a BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Ferris has put the system at the centre of its future growth plans.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

MARCH 1, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 17, 2022

Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

2018 52

2018 2013 Customer Relationship Management 2020 52

Oracle

JANUARY 28, 2021

Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Oracle Live: Quarterly Update on Innovations for Advertising and CX. Design and Innovation: CXO Virtual Exchange. Field Service Connect: The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support.

2021 76

2021 Events Customer Experience B2B 76

CSM Magazine

AUGUST 6, 2024

Since adopting the 6-in-1 solution, which seamlessly integrates back-office management processes with field operatives via mobile devices, Kiwi FM has doubled its operational workforce, expanded its geographical coverage and increased the number of customer sites it maintains by 50 percent.

2020 52

2020 Financial 2018 Customer Relationship Management 52

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

2018 59

2018 Books 2013 Customer Relationship Management 59

CSM Magazine

SEPTEMBER 11, 2024

This means we have the time to have proper conversations which means BigChange is enabling our relationship building and ensuring we stand out against the faceless competition.” The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Service 52

Customer Service 2013 2018 Customer Relationship Management 52

CSM Magazine

JUNE 5, 2024

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Citrus has automated many routine tasks.

Connections 52

Connections Management 2018 2013 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

2013 52

2013 2018 Customer Relationship Management Books 52

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

2013 52

2013 2018 Travel Customer Relationship Management 52

CSM Magazine

JULY 4, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

2008 52

2008 2013 2018 Customer Relationship Management 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

MAY 16, 2024

The planning team loves it, the engineers and installers have embraced it, I wonder how we lived without it, and our customers are amazed at the information and updates we share with them.” EnviroVent operates a modern purpose-built carbon neutral headquarters and is dedicated to innovation, sustainability and taking care of its people.

2018 52

2018 Customer Relationship Management E-support 2013 52

CSM Magazine

MARCH 14, 2024

Using the BigChange job management system, which incorporates a tools mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence in one system, Green Spark has embraced technology to support sustainable business growth. .

Management 52

Management E-support 2018 2013 52

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 10, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 30, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. We now feel we own our system rather than the other way round!”

Transportation 52

Transportation 2018 2013 Customer Relationship Management 52

CSM Magazine

MARCH 27, 2024

.” D2 Facilities implemented the BigChange system to replace previous electronic workforce management packages which were failing to keep up with changing requirements and were becoming increasingly expensive. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

NOVEMBER 30, 2023

” Since implementing BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools, Burry has seen its business increasingly grow.

2011 52

2011 2018 2013 Customer Relationship Management 52

CSM Magazine

JUNE 9, 2023

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , ASE Autogate can now plan routine maintenance and service appointments up to a year in advance.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

NOVEMBER 8, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Document 52

Document 2018 2013 Customer Relationship Management 52

CSM Magazine

MARCH 16, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

2005 52

2005 Document 2018 2013 52