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Top 5 Customer Service & CX Articles for the Week of May 22, 2023

ShepHyken

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. Here’s the article to help you learn what customers want and how businesses are approaching social media in 2023.

2023 13
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8 loyalty trends for 2024: intelligent, data-led marketing

Currency Alliance

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. Loyalty personalization has been subsumed into a wider conversation about data actionability.

2024 59
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POV: Where Is The New Growth For Restaurants? Your 6-Step Strategy

Strativity

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Fast forward to today The 2023 headline is different from what operators and managers envisioned when thinking about a post-COVID world. That’s not the case.

2022 52
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Where is the new growth for restaurants?

Strativity

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Fast forward to today The 2023 headline is different from what operators and managers envisioned when thinking about a post-COVID world. That’s not the case.

2022 52
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The complete guide to small business consulting

BirdEye

Slow to adapt to emerging trends and innovative technology impacting the industry. This involves understanding modern marketing techniques, including content marketing, social media, email marketing, referrals, sponsorship of events, loyalty programs, and promotions. Demotivated workforce and high staff turnovers.