BirdEye

FEBRUARY 21, 2025

Social proof and testimonials Displaying positive doctor reviews on your website and social media channels provides social proof, which reinforces trust and attracts new patients. Birdeyes State of Online Reviews 2024 study found that 63% of reviews received responses in 2024, a 10% increase from 2023.

Management 59

Management Healthcare Multi-Channel 2024 59

Maru Group

AUGUST 27, 2024

Achieving a better understanding of customer feedback is crucial not just to implementing Consumer Duty effectively - but also in creating multi-channel experiences and designing products that meet real needs. What is Consumer Duty? This principle requires firms to act to deliver good outcomes for retail customers.

Consumers 52

Consumers Financial 2023 Communication 52

SurveySensum

MAY 18, 2023

Build a positive brand image and reputation by showcasing customer feedback and satisfaction through various marketing channels. In-store experience: If you have a physical retail store, you can use a CSAT survey to measure customer satisfaction with the layout, cleanliness, and overall experience of shopping in the store.

Retail 52

Retail Feedback Net Promoter Score NPS 52

BirdEye

NOVEMBER 11, 2024

Authentic community connection Featured real stories from local producers Highlighted family-owned businesses Showcased traditional Scottish methods Connected food heritage to modern dining Digital innovation with a local touch User-friendly mobile app design Interactive food trail maps Real-time availability updates Seamless booking integration Personalised (..)

Multi-Channel 52

Multi-Channel Social Media Marketing Innovation 52