CSM Magazine

MARCH 28, 2025

Customer Experience Platform Integration: The Other Side Of The Blockchain Unlike trading floors, Q1 2025 is predicted by OKX to show positive performance in Solana, which as a result reflects the increasing investor confidence. According to Electric Capitals 2024 developer report, Solana is in the top three for active developers.

Customer Service 52

Customer Service E Commerce 2025 2024 52

delighted

OCTOBER 3, 2024

Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce. Brands that want to differentiate their programs – and earn customer loyalty – are leaning on personalization. billion between 2024 and 2029. Is ecommerce growing?

Retail 93

Retail 2024 Social Media 2028 93

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

2024 71

2024 Article Customer Service Contact Center 71

Optimove

DECEMBER 11, 2024

Key takeaways: Adopting best practices for communicating with new and current customers ensures they will do business with you throughout the year, not just during the holiday shopping season. a discount on their first purchase or enrollment in a loyalty program). city populates from zip code, state dropdown lists, etc.).

E Commerce 52

E Commerce E-support Loyalty Programs Social Media 52

Optimove

NOVEMBER 26, 2024

Many CRM programs, especially post-purchase journeys, often begin with a single channel. In fact, according to the Optimove Insights Report on Consumer Shopping Intentions for Holiday 2024, email is the preferred channel selected by 59% of respondents. As a CRM program evolves, remember that success is built incrementally.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

ShepHyken

OCTOBER 6, 2024

Here’s How to Catch Up by Roger Williams (The Drum) According to Marigold’s new Relationship Marketing Trends: Brand Rankings Report, 37% of consumers say they switched away from or became less loyal to a brand they previously purchased from in the past year. If you combine that with a great CX, customers will keep coming back.

Article 79

Article Customer Service 2024 Loyalty Programs 79

Gainsight

MARCH 31, 2025

Specifically for B2B SaaS companies, the average customer acquisition cost (CAC) is 76% higher for new customers than it is for expansion business. According to Benchmarkits 2024 B2B SaaS Performance Metrics Benchmark Report , the average new customer CAC for B2B SaaS companies is $1.76, while the average expansion CAC is only $1.00.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey 2025 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Retently

AUGUST 12, 2024

It helps DTCs identify loyal customers who are likely to promote their brand, as well as those who may need more attention. This segmentation allows ecommerce businesses to tailor their marketing strategies, loyalty programs, and customer service efforts to different segments.

NPS 79

NPS Retail 2024 Net Promoter Score 79

SurveySparrow

FEBRUARY 22, 2024

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. Customer Feedback Tools When it comes to collecting and analyzing customer feedback, these tools play a pivotal role.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

SurveySparrow

FEBRUARY 27, 2024

Building Strong Loyalty Programs Offering meaningful rewards is another effective way to improve your NPS score. Create a loyalty program that offers valuable rewards that are relevant to your customers. You can use the loyalty program to create more touchpoints and engage with customers.

NPS 52

NPS Retail 2024 Loyalty Programs 52

SurveySensum

NOVEMBER 3, 2023

. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more. In this blog, we’ll explore seven customer service trends for 2024. Today, customer service is no longer just a department but a vital component of a company’s strategy.

2024 52

2024 Customer Service E Commerce E-support 52

BirdEye

APRIL 1, 2025

As per Forrester 2024 reports , over two-thirds of US online adults use ratings and reviews to evaluate purchases, and over half check them for travel and dining experiences. Emotional loyalty, built through proactive review engagement, is often more powerful than loyalty programs or discounts.

Hotels 52

Hotels 2025 Books Management 52

SurveySensum

DECEMBER 4, 2024

It asks the customers how likely they are to recommend the company’s products or services to others, typically on a 5 or 11-pointer scale. And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. Show customers that their opinions matter and that their feedback leads to change.

Banking 52

Banking NPS Financial Net Promoter Score 52

Retently

MAY 9, 2024

Personalizing customer interactions, offering exceptional customer support, and proactively addressing concerns are key components that boost customer retention and trust in B2B markets. Why is B2B Customer Retention Important? Ten years past, in 2024, an estimated $ 856 billion is at risk for US businesses.

Customer Retention 119

Customer Retention B2B Customers Loyalty Programs 119

Optimove

DECEMBER 11, 2024

Key takeaways: Adopting best practices for communicating with new and current customers ensures they will do business with you throughout the year, not just during the holiday shopping season. a discount on their first purchase or enrollment in a loyalty program). city populates from zip code, state dropdown lists, etc.).

Lifetime Customer 52

Lifetime Customer E Commerce Loyalty Programs E-support 52

SurveySparrow

JANUARY 7, 2021

billion by 2024. If employees are unable to stay engaged in their work, then who will serve the customers? . They are conducting surveys, offering benefits, loyalty programs, and health benefits to ensure employees are satisfied with their company. It taught them the value of customer engagement.

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52

Forrester's Customer Insights

JANUARY 23, 2025

Last week, my dentist invited me to join their loyalty program. Its official: the loyalty program is the go-to customer relationships marketing tactic. Most global consumers belong to at least one loyalty program, including 90% of online adults in the US, in Europe-5 88%, and in Australia 93%.

Loyalty Programs 26

Loyalty Programs Loyalty Consumers 2024 26

ShepHyken

JANUARY 4, 2024

For example, if you work in the travel and hospitality sector, you’ll know that most Americans prefer road trips to flying. As a result, you might consider adding options like van rentals to engage a dedicated community and see returning customers.

Loyalty 69

Loyalty Customer Retention Social Media 2024 69