ShepHyken

OCTOBER 1, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

2024 92

2024 Customer Service Workshop Customer Service Training 92

ShepHyken

JUNE 30, 2024

Second, supercharging customer touchpoints is looking at every customer interaction and maximizing the opportunity to create an experience that makes customers say, “I’ll be back.” And third, focus on the EX (Employee Experience) as much as your CX. Connect with Shep on LinkedIn.

2024 82

2024 Article Customer Service Retail 82

ShepHyken

AUGUST 25, 2024

How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience. Any organization who abides by this philosophy is rewarded with employee retention and repeat business.

Article 85

Article Customer Service 2024 Customer Centricity 85

ShepHyken

AUGUST 11, 2024

My Comment: What happens inside an organization drives the customer experience on the outside. In other words, the EX (employee experience) impacts the CX. When integrating AI, used the right way, the experience is elevated, and BG (Business Growth) becomes possible. Connect with Shep on LinkedIn.

Article 85

Article Customer Service Loyalty Programs 2024 85

ShepHyken

SEPTEMBER 15, 2024

The authors write, “Employees are the heart of any organization, and that goes for customer experience strategy, too.” ” That’s where CX begins: with the employee experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Article 85

Article Loyalty Programs Customer Service 2024 85

ShepHyken

JULY 7, 2024

My Comment: The first idea this article shares is something I’ve been preaching for years: If you want to improve your customer journey, invest in your team. A strong EX (Employee Experience) drives a strong CX. I love the second idea, which is to remove customer anxiety. There’s a third idea that’s a good one, too.

Article 82

Article Customer Service 2024 Workshop 82

ShepHyken

DECEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. This rebranding was a deliberate effort to differentiate the company from its competitors by focusing on exceptional service and human interactions, rooted in a deep understanding of the golf industry.

Article 67

Article 2024 Customer Service 2023 67

ShepHyken

JUNE 23, 2024

I love her first point: Prioritizing the customer isn’t enough! And in point number four, she reminds us that a great customer experience requires a great employee experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Article 69

Article Customer Service 2024 Loyalty Programs 69

ShepHyken

OCTOBER 1, 2023

Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other. What an honor. Thank you, Chalmers Brown, for including me.

Article 69

Article Customer Service 2023 Contact Center 69

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Central to this strategy is the creation of an exceptional employee experience program, incorporating the first-class mindset.

Article 63

Article Customer Service 2023 Loyalty Programs 63

ShepHyken

JULY 15, 2024

In fact, when focused on providing a good employee experience (EX), some organizations saw an immediate return on investment (ROI) of up to 150%. My Comment: If you’ve been following me, you know I’m a huge believer that a strong EX (Employee Experience) is what fuels a strong CX. Connect with Shep on LinkedIn.

Article 82

Article Customer Service 2024 Magazine 82