Remove 2024 Remove Customer Service Training Remove Loyalty
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Top 5 Customer Service & CX Articles for Week of September 9, 2024

ShepHyken

Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Here are my top five picks from last week.

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Top 5 Customer Service & CX Articles for Week of December 9, 2024

ShepHyken

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. Can Your Customer Service Make a Sale? CX Predictions for 2024: What Came True?

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Top 5 Customer Service & CX Articles for Week of June 17, 2024

ShepHyken

Consumer Insights: Customer Loyalty Has Changed by Anastasia Lloyd-Wallis (Jeweller) There’s been a significant shift in the focus of loyalty in the retail sector. Customers want to create an emotional connection with a business. How they choose the companies they do business with is very clear.

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Top 5 Customer Service & CX Articles for Week of August 5, 2024

ShepHyken

My Comment: Easy and hassle-free returns are part of customer experience. Our 2024 CX research (sponsored by RingCentral ) found that a friendly return policy is one of the top five reasons customers come back. Brands are now investing heavily in loyalty programmes to keep customers coming back.

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Top 5 Customer Service & CX Articles for Week of December 23, 2024

ShepHyken

Here are the topics with plenty of commentary: 1) Start with what you have, 2) Automate where you can, 3) Consider outsourcing, 4) Build a self-service hub, 5) Use data to improve, 6) Be proactive, 7) Train on customer support, 8) Personalize, and 10) Build Loyalty. Connect with Shep on LinkedIn.

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Top 5 Customer Service & CX Articles for Week of November 4, 2024

ShepHyken

Seven loyalty program types: Pick the perfect fit by Marcus Marius (Dynamic Business) Did you know that companies that invest in loyalty programs report up to a 40% increase in revenue? My Comment: I’ve written many articles about loyalty programs. If you have been thinking about a loyalty program, this is a good place to start.

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Top 5 Customer Service & CX Articles for Week of July 22, 2024

ShepHyken

The Ongoing Decline of Brand Loyalty, What’s Driving It and What Should Be Done About It – Interview with Simon Morris of ServiceNow by Adrian Swinscoe (CustomerThink) Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. My Comment: What’s happening to customer loyalty?

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