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According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Intelligent Digitized Experiences Hotel guests expect an experience.
While these strategies can vary based on your business model or resources available to your customer experienceprogram, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyaltyprograms caused them to purchase from an organization more frequently.
Personalize every guestexperience Streamline hotel online review management with technology Master online reputation management with GenAI tools from Birdeye FAQs about hotel review management Final thoughts: A smarter approach to hotel review management What is hotel review management? Use the review feedback loop 2.
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