ShepHyken

SEPTEMBER 8, 2024

a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction. We see this future just ahead of us and believe that adopting the right strategic mindset will separate loyalty leaders from laggards.

Article 86

Article 2024 Customer Service Magazine 86

delighted

OCTOBER 3, 2024

Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce. Brands that want to differentiate their programs – and earn customer loyalty – are leaning on personalization. billion between 2024 and 2029.

Retail 93

Retail 2024 Social Media 2028 93

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

2024 72

2024 Article Customer Service Contact Center 72

ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. My Comment: And as long as we’re on the topic of loyalty programs, here’s another informative article.

E Commerce 74

E Commerce Article 2024 Loyalty Programs 74

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Chatbots can be an effective tool for enrolling guests in loyalty programs, increasing the chances of repeat business. This will only continue as the technology evolves. Travel Trends 2024. ( [link] ).

Hotels 195

Hotels Guest Experience Travel 2023 195

ShepHyken

JUNE 17, 2024

My Comment: This article on customer loyalty appeared in an Australian and New Zealand jeweler magazine. You don’t need to own a jewelry store to appreciate the ideas. In this article, you’ll read how some retailers are dealing with theft while not inconveniencing their customers.

2024 86

2024 Article Magazine Customer Service 86

ShepHyken

MARCH 25, 2024

According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. Companies—from JetBlue to Dunkin’ to Walmart—will push loyalty programs to attract both new and returning customers.

Article 83

Article 2024 Hotels Customer Service 83

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Making the program attractive and valuable to your customers is key.

2024 66

2024 Article Customer Service Average Handle Time 66

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. Loyalty personalization has been subsumed into a wider conversation about data actionability.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. My Comment: Lately, I seem to be attracted to articles on loyalty programs. Perhaps that’s why you’ll find at least two articles about loyalty in this week’s roundup.

2024 66

2024 Article Customer Service Net Promoter Score 66

Optimove

DECEMBER 11, 2024

a discount on their first purchase or enrollment in a loyalty program). 5) Engender loyalty Loyalty programs are an excellent way to nurture new customers. Make sure that your technology and human staff can handle an influx of questions and complaints.

E Commerce 52

E Commerce E-support Loyalty Programs Social Media 52

ShepHyken

FEBRUARY 4, 2024

Our customer service research finds that in 2024, the average consumer will give a company or brand two chances to make amends for a bad experience before moving on. How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old.

2024 66

2024 Article Customer Service B2B 66

ShepHyken

JANUARY 21, 2024

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. The subtitle of this article is the perfect summary: The integration of AI in customer service isn’t about choosing between technology and humanity.

2024 64

2024 Article Customer Service Hotels 64

TechSee

JULY 23, 2019

Thanks to advances in technology, modern automated POS systems can now handle the entire end-to-end checkout process. A single POS terminal can manage functions including sales transactions, returns, inventory management, data analysis, CRM and loyalty programs, driving increased adoption of these devices across a wide range of industries.

Retail 129

Retail 2018 Sales 2024 129

InteractionMetrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? A Disconnected Loyalty Program: Starbucks Rewards lacked integration with digital touchpoints, reducing engagement.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Consulting B2B 52

BirdEye

APRIL 1, 2025

Personalize every guest experience Streamline hotel online review management with technology Master online reputation management with GenAI tools from Birdeye FAQs about hotel review management Final thoughts: A smarter approach to hotel review management What is hotel review management? Use the review feedback loop 2.

Hotels 52

Hotels 2025 Books Management 52

ShepHyken

DECEMBER 3, 2023

My Comment: This article shows the power of generative AI (ChatGPT-type technologies). My Comment: I’m a big fan of loyalty programs. However, most companies confuse a loyalty program with a discount or incentive program. Don’t worry if you don’t know what real-time IM is!) The bot delivered an answer.

Article 64

Article Customer Service 2023 Loyalty Programs 64

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. However, as we venture into 2024, it’s evident that AI isn’t here to replace humans but to work alongside them.

2024 52

2024 Customer Service E Commerce E-support 52

Optimove

DECEMBER 28, 2023

To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024. Make a pledge to put your customer first by adopting technologies and implementing strategies that elevate the customer journey. Explore how these innovations can enhance your marketing strategies and customer engagement.

Marketing 69

Marketing 2024 Social Media Download 69

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. My Comment: What I’m about to write may lead you to believe I don’t like this article.

Article 70

Article Customer Service 2023 Contact Center 70

BirdEye

NOVEMBER 29, 2023

Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. This program not only offers exclusive discounts, early access to sales, and rewards for repeat customers but also catalyzes fostering loyalty and boosting customer retention.

Marketing 59

Marketing Advertising Social Media 2024 59

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Suggested Read: How to Implement NPS in B2B ?

Banking 52

Banking NPS Financial Net Promoter Score 52

Currency Alliance

DECEMBER 20, 2022

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

Optimove

JULY 24, 2024

The challenges: data access, budget limitations, technology resistance The team was faced with some key challenges, including multiple siloed systems that were limiting access to data, and that online engagements were not prioritized for budget nor for new technology adoption. billion in 2024 to $7.41 billion in 2017.

Innovation 52

Innovation 2029 Social Media Government 52

Optimove

DECEMBER 11, 2024

a discount on their first purchase or enrollment in a loyalty program). 5) Engender loyalty Loyalty programs are an excellent way to nurture new customers. Make sure that your technology and human staff can handle an influx of questions and complaints.

Lifetime Customer 52

Lifetime Customer E Commerce Loyalty Programs E-support 52

SurveySparrow

JANUARY 7, 2021

However, the stress and uncertainty of Covid forced businesses to use technologies to enquire about their customer’s needs and employee’s well-being. . billion by 2024. They are conducting surveys, offering benefits, loyalty programs, and health benefits to ensure employees are satisfied with their company.

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Let’s take a closer look at each strategy to learn how small businesses can use them to grow and succeed.

Social Media 52

Social Media Advertising Feedback Multi-Channel 52

Retently

MAY 9, 2024

Investing in customer-centric cultures, using data-driven insights for strategic decisions, creating impactful loyalty programs, and leveraging customer feedback for continuous improvement are essential strategies for successful long-term customer retention. Their needs change as new technologies emerge and market dynamics shift.

Customer Retention 119

Customer Retention B2B Customers Loyalty Programs 119

ShepHyken

AUGUST 18, 2024

The author of this article recognizes the good and bad that can come from this time of program. Are Customer Loyalty Programs the Best Method for Retention? My Comment: Do loyalty programs create loyalty? It depends on how you define loyalty. It depends on how you define loyalty.

Article 74

Article Loyalty Programs Customer Service 2024 74

Optimove

NOVEMBER 25, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: As we approach 2025, the marketing landscape is rapidly evolving, requiring marketers to stay ahead of emerging trends and technologies to maintain a competitive edge. Personalization isn’t just about frequency—it’s about relevance.

2025 108

2025 Technology Marketing Omnichannel 108