InMoment XI

OCTOBER 3, 2024

This is a key indicator of your organization’s customer loyalty and success in building lasting customer relationships. Implement Loyalty Programs Implementing a loyalty program can be one of the most effective customer retention strategies that your organization invests in. Accessed 9/19/2024. Google Cloud.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. AI-Enhanced Segmentation : AI-driven segmentation ensures hyper-relevant campaigns, reducing unsubscribe rates by 20%.

2025 69

2025 Customer Engagement Engagement E Commerce 69

ShepHyken

JANUARY 26, 2025

The Gist, as it is referred to in the article, is that CXOs help align initiatives throughout the company, companies led by a CXO see stronger customer loyalty and profitability, and the CXO helps eliminate departmental barriers and help implement the right CX technologies and solutions.

Article 66

Article 2025 Customer Service Loyalty Programs 66

InMoment XI

OCTOBER 8, 2024

Some of the benefits of improving customer experience include: Increased Customer Loyalty When you have a consistently positive customer experience, you will create loyal customers. But, by improving customer experience, you will have no problem achieving these customer milestones and increasing customer loyalty.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

InMoment XI

OCTOBER 4, 2024

As a result, businesses gain valuable insight into customer expectations, which guides strategy on boosting retention and loyalty. Here is how customer experience management helps make that possible for you: It enhances customer retention and loyalty. It helps enhance customer loyalty. Accessed 9/25/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Optimove

JANUARY 6, 2025

This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. return to repurchase within three monthstarget this window to boost loyalty. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention.

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

ShepHyken

SEPTEMBER 8, 2024

a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction. Returns: The Silent Killer of Profits or a Tool to Build Customer Loyalty? My Comment: If you have a loyalty program, this article is for you.

Article 88

Article 2024 Customer Service Magazine 88

delighted

OCTOBER 3, 2024

Not only do consumers benefit from subscribing, earning loyalty points and member discounts, brands also win with subscriptions that create recurring, predictable revenue that helps them continue to grow. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce.

Retail 93

Retail 2024 Social Media 2028 93

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Chatbots can be an effective tool for enrolling guests in loyalty programs, increasing the chances of repeat business. Travel Trends 2024. ( [link] ). This will only continue as the technology evolves.

Hotels 195

Hotels Guest Experience Travel 2023 195

ShepHyken

SEPTEMBER 15, 2024

Guide To Loyalty Programs For Small Businesses by Allen Kopelman (Forbes) Loyalty is a key driver for any enterprise that depends on repeat business. Restaurants, retail stores, salons and a wide range of businesses leverage loyalty programs to keep customers coming back and transform occasional customers into frequent shoppers.

Article 88

Article Loyalty Programs Customer Service 2024 88

Optimove

MARCH 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With bettor participation skyrocketing, now is the time for gaming operators to refine their engagement and retention strategies to maximize revenue and long-term customer loyalty. Playoffs: +88% in 2023-2024 compared to the baseline, reaching 223% in 2024-2025.

Sports 52

Sports 2025 2024 Insights 52

ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. 3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values.

E Commerce 75

E Commerce Article 2024 Loyalty Programs 75

ShepHyken

JUNE 17, 2024

Consumer Insights: Customer Loyalty Has Changed by Anastasia Lloyd-Wallis (Jeweller) There’s been a significant shift in the focus of loyalty in the retail sector. My Comment: This article on customer loyalty appeared in an Australian and New Zealand jeweler magazine. In essence, they’re becoming brand advocates.

2024 88

2024 Article Magazine Customer Service 88

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

2024 73

2024 Article Customer Service Contact Center 73

ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty.

Net Promoter Score 78

Net Promoter Score Article 2024 Loyalty Programs 78

ShepHyken

MARCH 25, 2024

Brands Want Your Loyalty—and Will Offer More Than Points to Get It by Lauren Giella (Newsweek) Loyalty programs offer customers rewards, discounts or other perks when buying from or using the products or services of a certain brand. My Comment: Here is an excellent and robust article on loyalty programs.

Article 85

Article 2024 Hotels Customer Service 85

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

ShepHyken

JUNE 30, 2024

Eliminate Inconveniences For Your Customers With These 5 Tips by Brittany Hodak (Brittany Hodak) When it comes to creating an exceptional customer experience, businesses often focus on the big gestures – impressive loyalty programs, flashy gifts, and over-the-top service at one or two big moments. And, its customers are loyal.

2024 85

2024 Article Customer Service Retail 85

CSM Magazine

MARCH 28, 2025

The 2024 digital marketing trends study by Deloitte noted greater customer application experimentation leveraging blockchain, albeit at different adoption rates per industry. According to Electric Capitals 2024 developer report, Solana is in the top three for active developers.

Customer Service 52

Customer Service E Commerce 2025 2024 52

Optimove

DECEMBER 11, 2024

Five essential tips for enhancing current customer loyalty include using historical data, giving your existing customers VIP treatment, increasing conversions, being emotional, and being attentive. a discount on their first purchase or enrollment in a loyalty program). city populates from zip code, state dropdown lists, etc.).

E Commerce 52

E Commerce E-support Loyalty Programs Social Media 52

ShepHyken

AUGUST 11, 2024

The experience a company provides is often as important as its products or services when it comes to customer satisfaction and loyalty. My Comment: A good loyalty program helps drive repeat business and, according to the author of the article, is a good strategy for referrals and recommendations. But there’s more.

Article 88

Article Customer Service Loyalty Programs 2024 88

Retently

JANUARY 25, 2023

It’s still challenging to prove the value of that investment as opposed to customer acquisition; however, the game is clearly changing, prompting ecommerce brands to cherish their most valuable asset – customer loyalty. Ecommerce marketing needed to evolve, prioritizing retention and customer loyalty more than ever. With over 1.8

Loyalty Programs 31

Loyalty Programs Advertising Loyalty Social Media 31

ShepHyken

OCTOBER 6, 2024

7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. That emotional connection to a brand is extremely important to customer loyalty. It’s often been thought to be a key driver of loyalty. Brand Loyalty Is Lagging. What’s emotion got to do with it?

Article 82

Article Customer Service 2024 Loyalty Programs 82

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Making the program attractive and valuable to your customers is key. Of course, there’s more to this article.

2024 67

2024 Article Customer Service Average Handle Time 67

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. Many CRM programs, especially post-purchase journeys, often begin with a single channel. Timely messages tied to customer milestones, such as loyalty anniversaries or birthdays.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

ShepHyken

FEBRUARY 4, 2024

Our customer service research finds that in 2024, the average consumer will give a company or brand two chances to make amends for a bad experience before moving on. How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old.

2024 67

2024 Article Customer Service B2B 67

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase.

2024 67

2024 Article Customer Service Net Promoter Score 67

ShepHyken

JANUARY 21, 2024

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

2024 65

2024 Article Customer Service Hotels 65

Optimove

AUGUST 20, 2024

The report includes a dozen recommendations for sportsbook operators for the 2024-2025 NFL season. – 84% of bettors plan to bet on games in the 2024-2025 season, compared to 70% last year. This underscores the need for sportsbooks to optimize their engagement and loyalty programs. Download the report.

2025 59

2025 2024 2023 Download 59

ShepHyken

JULY 15, 2024

My Comment: Let’s start this week’s Round-Up with a very short article (one-minute read) that includes a list of things people say that kill customer loyalty. by Jacqueline White (Entrepreneur) Building brand loyalty previously relied on price. Discounts and Deals Used to Be Enough to Make Loyal Customers — But Not Anymore.

Article 85

Article Customer Service 2024 Return on Investment 85

ShepHyken

MAY 13, 2024

6 Must-Haves for Your Restaurant’s Loyalty Program by Cherryh Cansler (Fast Casual) Noodles and Co, Mooyah, Clutch Coffee and Hyve execs discuss why successful loyalty platforms feature 1. My Comment: You will want to read this article if you own a restaurant and have a loyalty program. Ease of use.

Article 78

Article Customer Service 2024 Loyalty Programs 78

Gainsight

MARCH 31, 2025

According to Benchmarkits 2024 B2B SaaS Performance Metrics Benchmark Report , the average new customer CAC for B2B SaaS companies is $1.76, while the average expansion CAC is only $1.00. Referral and Loyalty Programs: Create referral incentives or loyalty discounts to encourage customers to expand their use of your services.

Customer Journey Mapping 52

Customer Journey Mapping B2B Customer Journey 2025 52

ShepHyken

JUNE 23, 2024

Customer Loyalty Matters More Than Ever. Rewarding That Loyalty Is Mandatory. Rewarding That Loyalty Is Mandatory. My Comment: This is an interesting article on customer loyalty programs. 3) Tracking customer loyalty boils down to math. Traditional loyalty programs are based on transactions.

Article 71

Article Customer Service 2024 Loyalty Programs 71

Retently

AUGUST 12, 2024

Key Takeaways NPS mainly gauges long-term customer loyalty, being a key metric for enhancing customer experience in ecommerce and retail. Net Promoter Score is a metric that measures customer loyalty by asking one simple question: “ How likely are you to recommend our product/service to a friend or colleague? ” So, what is NPS ?

NPS 79

NPS Retail 2024 Net Promoter Score 79

InteractionMetrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? Opportunities: Areas where improving the experience can drive loyalty, revenue, or efficiency. Takeaway #4.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Consulting B2B 52

Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

2024 52

2024 Marketing Sports Multi-Channel 52

TechSee

JULY 23, 2019

A single POS terminal can manage functions including sales transactions, returns, inventory management, data analysis, CRM and loyalty programs, driving increased adoption of these devices across a wide range of industries. billion by 2024, representing a CAGR of 16.21%. In fact, the POS terminal market was valued at USD 64.38

Retail 129

Retail 2018 Sales 2024 129