InMoment XI

OCTOBER 24, 2024

When you reach customer-obsessed status, you set yourself apart from the competition and stand out in the market. Hubspot The Hubspot customer engagement platform is differentiated by its inbound marketing capabilities, which makes it an excellent choice for organizations looking to bring marketing, sales, and customer service under one roof.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

NOVEMBER 26, 2024

When to Use: This journey map is used when developing marketing and sales strategies that aim to guide prospective customers through their decision-making process. It is particularly useful for aligning teams across multiple departments, such as marketing, sales, and customer success. Accessed 10/8/2024. Accessed 10/8/2024.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

NOVEMBER 7, 2024

This means connecting your customer experience automation platform with CRM systems, marketing automation tools, and any other data sources that provide insights into the customer experience. HubSpot offers automated workflows and personalized email marketing, which are ideal for engaging customers at every stage of the journey.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

eglobalis

JULY 31, 2024

Ahead of the Curve: MarTech-Driven Customer Experience Evolution Introduction In today’s hyper-competitive market, delivering a superior customer experience (CX) is paramount for businesses striving to differentiate themselves. This data aggregation enables businesses to deliver highly targeted and relevant marketing messages.

Customer Experience 425

Customer Experience Social Media 2024 B2B 425

InMoment XI

NOVEMBER 22, 2024

Therefore, better customer service lets you generate valuable leads without stretching your marketing budget. This metric evaluates the effectiveness of your marketing and sales teams in converting prospects. A high lead conversion rate indicates effective marketing and a strong value proposition. Accessed 11/20/2024.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

InMoment XI

OCTOBER 14, 2024

Negative brand equity gives prospects even more reason to choose your competitors over you, resulting in declining market share and a poor image for your brand. Accessed 10/07/2024. Accessed 10/07/2024. Accessed 10/07/2024. Accessed 10/07/2024. Accessed 10/07/2024. FluidSurveys. PeoplePulse.

2024 195

2024 Hospitality Feedback Healthcare 195

InMoment XI

NOVEMBER 21, 2024

As a result, you can increase your market share with this customer-centric approach. It also keeps you in the loop regarding competitor behavior to help you further refine your marketing efforts. Must-know customer service statistics of 2024 ( [link] ). Accessed 11/14/2024. Accessed 11/14/2024. Sources Khoros.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience.

2024 73

2024 Article 2025 Customer Service 73

InMoment XI

NOVEMBER 5, 2024

Automating routine updates will help free up time that you can redirect toward activities like marketing and service improvement. Accessed 10/31/2024. Accessed 10/31/2024. How big is the voice assistant market? ( [link] ). Accessed 10/31/2024. References Local SEO Guide. Cult of Mac.

2024 195

2024 2026 Connections 2012 195

InMoment XI

NOVEMBER 13, 2024

It informs effective marketing strategy. Churn prediction helps you tailor your marketing efforts to re-engage customers at risk of leaving. Competitor Analysis The right tool should offer competitor insights to help you understand churn in the market context. 65 Customer Retention Statistics You Need to Know in 2024 ( [link] ).

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial.

2024 78

2024 Multi-Channel NPS Feedback 78

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. Tracking these conversations with a social listening tool helps improve marketing efforts. Let’s look at some of the best tools in the market to help you enhance your social media management efforts.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

Experience Investigators by 360Connext

JULY 9, 2024

Dive into the fascinating world of AI in the fashion industry, where artificial intelligence is transforming design, marketing, and personalization. We’ll illustrate the revolutionary impact of AI on revenue generation, supply chain optimization, and customer service using real-world examples that bridge fashion and other sectors.

2024 284

2024 Fashion B2C Hotels 284

InMoment XI

DECEMBER 17, 2024

Even marketing professionals have successfully led CX operations efforts. Some customer experience managers will have marketing experience, others will have sales experience, etc. link] Accessed 12/17/2024. link] Accessed 12/17/2024. InMoment Helps You Unlock More Insight from Your Data Starting Right Now.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

ShepHyken

OCTOBER 20, 2024

How 5 Brands Use Relationship Marketing to Create Loyal Customers by Industry Dive (Industry Dive) Nearly 70% of consumers will pay more for brands that they love. That is the epitome of successful relationship marketing. My Comment: Let’s learn from some recognizable brands about how their relationship marketing.

Article 76

Article 2024 Customer Service 2025 76

ShepHyken

NOVEMBER 3, 2024

Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise. My Comment: Here’s an interesting article about the link between CX and marketing. Marketing is about the brand promise.

Article 69

Article 2024 Customer Service Loyalty Programs 69

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. The company has clients across the US, UK, Africa, and APAC with a focus on financial services, insurance, telco and retail industries.

2024 52

2024 Insurance Innovation Customer Journey 52

InMoment XI

JANUARY 9, 2024

In competitive B2B markets, where products and services may be similar, customer experience becomes a key differentiator. Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. Access 1/3/2024. Access 1/3/2024. Access 1/3/2024.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

Experience Investigators by 360Connext

MARCH 26, 2024

The potential for B2B markets to embrace this trend sparks a thought-provoking discussion. He speaks 3 times weekly with executives and leaders from Fortune 500 companies and top marketing technology platforms on his podcast, The Agile Brand with Greg Kihlström.

2024 178

2024 Banking Advertising ROI 178

ShepHyken

DECEMBER 1, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience.

2024 76

2024 Article Customer Service 2025 76

InMoment XI

OCTOBER 30, 2024

Here’s How Google, Amazon, Facebook and Apple are Targeting the Health Insurance Market ( [link] ). Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024. McKinsey & Company. Elevating customer experience: A win-win for insurers and customers ( [link] ).

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

NOVEMBER 18, 2024

By identifying specific customer preferences—such as preferred products, content types, or communication channels—you can tailor marketing messages, recommendations, and services to each customer’s needs. Informed Marketing Decisions Analyzing customer behavior allows you to craft more effective marketing strategies.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

OCTOBER 23, 2024

By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. These integrations can include your customer relationship management (CRM) and marketing automation. Accessed 10/14/2024. 35 customer experience statistics to know for 2024 ( [link] ).

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

OCTOBER 17, 2024

Encouraging suggestions from your customers will help you pinpoint areas for improvement and opportunities to stand out in the market. Questions for improving marketing strategy Understanding how customers discovered your business and why they chose your product over competitors can help you with marketing and brand reputation management.

Feedback 195

Feedback Insights Customers Banking 195

InMoment XI

AUGUST 20, 2024

Engage with Social Media While it may not be common for law firms to do, the importance of social media marketing cannot be understated. What digital sources do consumers use to conduct research on law firms in 2024? link] Accessed 8/13/2024. References ilawyermarketing.

Management 369

Management Social Media 2024 Download 369

InMoment XI

DECEMBER 18, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. 39 Call Centre Statistics You Need to Know in 2024 ( [link] ). Accessed on 12/18/2024.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

Thematic

APRIL 3, 2025

The text analytics market is expected to skyrocket from around $29 billion to over $78 billion in the next few years. Understanding the Text Analytics Market At its core, text analytics is all about turning unstructured text—like customer feedback, emails, support tickets, and social media posts—into something useful.

Marketing 62

Marketing 2030 E Commerce Social Media 62

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. The more targeted the message is, the more likely a customer will respond positively. #2

Consumers 59

Consumers E Commerce Marketing 2024 59

ShepHyken

OCTOBER 13, 2024

How Customer Marketing Helps You Maintain an Audience by Shopify Staff (Shopify) Customer marketing allows you to attract and retain satisfied customers over the long haul, tailoring ads to each stage of their buyer journey. My Comment: We have a new word for personalized CX marketing messages.

Article 69

Article 2025 Customer Service 2024 69

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Everest Group’s PEAK Matrix is a renowned industry benchmark that assesses service providers based on their market impact, vision, and capability. TTEC Holdings Inc., TTEC Holdings Inc.,

2024 52

2024 Roadmap Innovation Contact Center 52

Braze

MAY 16, 2024

Find out the top 2024 retail and eCommerce marketing trends to watch, according to the latest analysis from the fourth-annual Braze Global Customer Engagement Review.

2024 119

2024 Retail Marketing Customer Engagement 119

InMoment XI

OCTOBER 31, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. 39 Call Centre Statistics You Need to Know in 2024 ( [link] ). Accessed 30/10/2024.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Here’s who they are, and how they did it.

2024 52

2024 Customer Success ROI Innovation 52

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Marketing 52

Marketing 2024 Download 2023 52

eglobalis

SEPTEMBER 28, 2024

In markets such as the United States, Japan, and various parts of Asia, Toyota consistently demonstrates responsibility by addressing customer issues promptly and without unnecessary obstacles. Unfortunately, this positive reputation does not always extend uniformly across all markets.

Automotive 469

Automotive Loyalty Return on Investment Transportation 469

Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

2024 59

2024 E Commerce Marketing E-support 59