Optimove

AUGUST 20, 2024

Maximize Player Lifetime Value This NFL Season Unlock the full potential of your sportsbook with insights from the Optimove Insights 2024-2025 Consumer Report on NFL Wagering Intentions. The post Optimove Insights: 2024–2025 Consumer Report on NFL Wagering Intentions appeared first on Optimove.

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2025 2024 Consumers Insights 76

Brandwatch CX

OCTOBER 26, 2024

Discover creative social media post ideas to boost engagement and grow your audience in 2025.

Social Media 98

Social Media 2025 Engagement 98

CSM Magazine

DECEMBER 3, 2024

If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. This is one of the most innovative Zendesk apps for 2025, bridging the gap between automation and human connection. Start exploring these customer support apps today, and make 2025 the year your Zendesk truly shines!

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2025 Customer Experience Exceptional Customer Service Omnichannel 52

Think Customers

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. As we head in 2025, here are 5 major trends that will reshape the way CX is delivered in the contact center. Contact centers traditionally tend to be very segmented, but in 2025 those silos will start breaking down.

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2025 Contact Center Customer Experience Insights 52

Gainsight

DECEMBER 18, 2024

As we venture into the future of digital self-service support, lets explore five key trends to watch in 2025 that will define the customer experience landscape: 1. The post The Future of Digital Self-Service: 5 Trends to Watch in 2025 appeared first on Gainsight Software.

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2025 Customer Journey Loyalty Customer Satisfaction 52

C3Centricity

DECEMBER 10, 2024

If you prefer to listen rather than read: Marketing Deep Dives by Denyse Top 2025 Consumer Trends For CPG 1. The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. Consumers now demand tailored experiences that align with their unique needs, values, and preferences.

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2025 Consumers Competitive Advantage 2024 66

TechSee

DECEMBER 11, 2024

Key Takeaways for 2025 Reflecting on service trends in 2024, it’s clear that success in service experience innovation depends on thoughtful execution. Looking ahead, 2025 presents exciting opportunities to refine and expand these innovations.

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2024 2025 Omnichannel Social Media 109

Optimove

JANUARY 3, 2024

While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. The Big Picture: In this post, we explore 14 strategic imperatives for success in 2025, based on the trends we’re currently seeing in 2024. This is a checklist to make sure you stay ahead of the curve.

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2025 Marketing 2024 Customer Centricity 59

Optimove

AUGUST 20, 2024

The report includes a dozen recommendations for sportsbook operators for the 2024-2025 NFL season. – 84% of bettors plan to bet on games in the 2024-2025 season, compared to 70% last year. For more information about the report and how sportsbooks can optimize the 2024-2025 NFL Season, go here to schedule a demo.

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2025 2024 2023 Download 59

Daniel Group

DECEMBER 3, 2024

News Feedback Options for 2025 Maximize Flexibility and Customer Choice Digital and Phone: Adding a digital feedback channel gives your customers more choice and adds efficiency to your CX program. CX Conference 2025 Registration is open for our Customer Experience Conference in 2025! Early Bird rates available through 1/5/25.

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2025 Communication 2024 Blog 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) 15 Best Qualtrics Alternatives and Competitors of 2025 Stop right there! After some research, I’ve listed out the top 15 Qualtrics competitors and alternatives for 2025. 5) Promoter.io

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2025 2024 Multi-Channel NPS 52

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. ”—offers a narrow and momentary transactional perspective on customer sentiment.

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NPS Feedback Net Promoter Score B2C 373

Optimove

NOVEMBER 3, 2024

For the first time, the award ceremony will be held live at Optimove Connect 2025, our premier user conference, on March 19-20 in London. Submit your nominations for the 2025 Heptagon Awards now! If you haven’t already, register for Optimove Connect 2025 ! This year, two new award categories expand the chance to shine.

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2025 Download 2024 Touchpoint 52

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. So, Ive compiled over 30 customer experience statistics you should know for 2025. Here are my top five picks from last week.

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2024 Article 2025 Customer Service 77

Experience Investigators by 360Connext

DECEMBER 17, 2024

Let’s prepare for an impactful 2025 by celebrating our successes and identifying areas for growth. This is your chance to connect the dots between customer experience efforts and real business outcomes, ensuring that your initiatives are both meaningful and beneficial to your bottom line.

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2025 Connections Feedback Insights 143

ShepHyken

DECEMBER 9, 2024

Isabelle shares stats from the 2025 Consumer Trends Report by Qualtrics. She produces industry-leading content on experience management trends and best practices, including the 2025 Consumer Trends Report. 53% of bad customer experiences result in a decrease in spending. .”

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Feedback 2025 Airlines Hospitality 77

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 Top 13 Jotform Competitors & Alternatives in 2025 1. 5 Top 13 Jotform Competitors & Alternatives in 2025 1.

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2025 E Commerce E-support 2023 52

ShepHyken

APRIL 5, 2021

Customer experience in 2025: here’s where we’re heading by Chris McGugan. ClickZ) By 2025, it’s likely that nine dollars of every $10 will be spent on the digital experience versus phone/voice. Here are the trends we need to know and understand, especially if you plan to implement self-service solutions for your customers to use.

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2021 Article 2025 Customer Service 130

Inbenta

AUGUST 23, 2024

According to Gartner, 80% of customer service and support organizations will apply Generative AI in some form — such as AI-supported chatbots — by 2025 to improve the customer experience (CX). Book a demo today The post The future of AI in e-commerce: Trends for 2025 appeared first on Inbenta.

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2025 E Commerce E-support Retail 52

Advantage Communications

AUGUST 13, 2024

2025 trends in BPO and CX from 2024 and what to expect in 2025. rise of AI, data analytics, omnichannel support, and human touch in customer experiences

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2025 2024 Omnichannel Customer Experience 52

CSM Magazine

NOVEMBER 25, 2024

In 2025, church apps will offer enhanced features designed to foster spiritual growth, community engagement, and seamless communication. Engaging Worship Encounters In the year 2025, the experience of worship is poised to advance with the introduction of church applications.

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2025 Events Communication Engagement 52

eglobalis

OCTOBER 14, 2024

ECXO promotes collaboration, innovative learning methods, and is preparing to launch its beta certification program in 2025-2026, which will be distinct from existing models by incorporating evolving aspects of CX. Their focus is on driving CX maturity across Europe, the Middle East, Africa, and APAC, with plans to expand globally.

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Customer Experience Customer Journey Mapping Innovation Net Promoter Score 345

TechSee

SEPTEMBER 10, 2019

by 2025 , the trajectory toward fully visual customer self service is well established. For your copy of “What Self Service Will Look Like in 2025,” a truly eye-opening eBook, click here. As self-service technology becomes more sophisticated, both consumers and enterprises are feeling the benefits.

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2025 Insurance Consumers 2021 116

CSM Magazine

OCTOBER 24, 2024

UK ecommerce retailers will widen their adoption of artificial intelligence (AI) to include solutions that improve and streamline post-purchase experience in 2025. Current AI adoption by UK online retailers in 2024 Planned AI adoption by UK online retailers in 2025 1. Gen AI for translations and copy writing – 57% 1.

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2025 Roadmap Retail 2024 52

TechSee

JANUARY 26, 2021

A recent Gartner report predicts that by 2025, customers will pay a freelance customer service expert to address 75% of their service needs. According to Gartner research, by 2025, 40% of customer service organizations will become ?profit Strategic planning must consider the switch to multiple service channels.

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2021 Customer Service 2025 Contact Center 124

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Mark your calendars – Optimove Connect returns to London on March 19-20, 2025. In Summary: Get ready to turn connections into growth at Optimove Connect 2025.

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2025 Connections Marketing Workshop 52

SurveySensum

NOVEMBER 26, 2024

Confused between Qualtrics vs Medallia? Wondering which one would suit your needs better? This comparison will draw out each tool’s pros and cons, best features, etc to uncover which will suit your needs better and drive better CX improvements while not exceeding your budget.

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2025 NPS Multi-Channel Feedback 52

ShepHyken

NOVEMBER 25, 2024

10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX. I have added my comments about each article and would like to hear what you think too.

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Article 2025 Customer Service 2024 73

ShepHyken

OCTOBER 13, 2024

The CX Trends to Watch in 2025 by Melanie Mingas (CX Network) From data utilization to consumer tech and the role of CX in business, there are big changes on the way for CX in 2025 My Comment: It’s hard to believe we’re less than three months away from 2025. Here’s the first list of CX trends I’ve seen.

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Article 2025 Customer Service 2024 73

Forrester's Customer Insights

OCTOBER 23, 2024

AI’s promise of transforming underwriting, claims, and customer experience remains untapped, and only a tiny fraction of insurers will harness its full potential by 2025. Tech-driven product innovation such as embedded insurance and usage-based insurance may yield faster results, but long-term AI gains remain on the horizon.

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2025 Insurance Innovation Customer Experience 52

Eptica

NOVEMBER 26, 2021

billion between now and 2025. billion between now and 2025. Author: Pauline Ashenden - Demand Generation Manager Outsourced customer service providers make up a significant part of the overall customer service sector – and globally this part of the market is expected to grow by $14.05

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2025 Customer Service 2021 Blog 121

Brandwatch CX

NOVEMBER 7, 2024

Discover the best times to post on X in 2025 to maximize your engagement and reach. Boost your social media strategy today!

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2025 Engagement Social Media 52

Brandwatch CX

NOVEMBER 7, 2024

Discover the best times to post on X in 2025 to maximize your engagement and reach. Boost your social media strategy today!

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2025 Engagement Social Media 52

Customer Bliss

APRIL 27, 2017

This is somewhat because of “The Internet of Things” — connected devices and sensors — which should have an economic value of $3 trillion by 2025. A zettabyte is a trillion gigabytes. Internet of Things tech alone will be 3-6 zettabytes of that total. Now we know the rapid scale of Big Data.

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Omnichannel 2025 2020 Airlines 166

Northridge Group

DECEMBER 4, 2024

Below, we have joined forces to offer six trends that we believe will be driving forces in 2025 – for contact centers […] The post 6 Trends Crucial for Success in 2025 first appeared on Northridge Group.

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2025 Contact Center Technology Customer Journey Mapping 52

BlueOcean

DECEMBER 2, 2024

The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. This blog post has consistently ranked as one of our most popular year after year.

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Exceptional Customer Service Customer Service Hospitality Contact Center 156

TechSee

JULY 30, 2024

A recent study by Gartner indicated that 85% of customer interactions will be managed without human intervention by 2025. Conversation AI, specifically, multimodality, can supercharge customer experiences. Analytics and AI practitioners have heard these “easy button” promises before.

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Contact Center 2025 Customers Insights 124