ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience.

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2024 Article 2025 Customer Service 75

ShepHyken

FEBRUARY 9, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

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2025 Article Customer Service Sports 75

ShepHyken

DECEMBER 22, 2024

5 Questions Every Business Owner MUST Answer Before 2025 by Brittany Hodak (Brittany Hodak) The New Year is always the best time to work on your business, instead of in your business. Set yourself up for a successful 2025 by answering these questions. Connect with Shep on LinkedIn. Cheers to an incredible year ahead!

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Article 2024 2025 Customer Service 78

ShepHyken

DECEMBER 24, 2024

EVERY interaction your customers experience. What is your CX prediction in 2025? Based on the experiences customers have with the best customer-focused brands, they continue to get smarter about CX and will demand more from you. Connect with Shep on LinkedIn. Five words are not easy!) So be ready.

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Customer Experience 2025 Sports Workshop 93

ShepHyken

MARCH 24, 2025

My Comment: Brian Higgins, Verizon’s Chief Customer Experience Officer, leads a world-recognized brand in its effort to deliver an amazing customer experience. He recognizes the power of leveraging technology (AI) and balancing it with the human-to-human connection. Connect with Shep on LinkedIn.

Article 75

Article 2025 Customer Service Healthcare 75

ShepHyken

OCTOBER 13, 2024

It’s a “structured initiative designed to enhance the interactions a customer has with a brand.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn. Here’s the first list of CX trends I’ve seen.

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Article 2025 Customer Service 2024 71

ShepHyken

MARCH 10, 2025

Businesses want their customers to return and refer friends and family, so why not a college or university? By the way, the concept of The Customer Is Always Right does not apply to students who get the wrong answer on a test. Connect with Shep on LinkedIn.

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2025 Article Loyalty Programs Customer Service 71

ShepHyken

NOVEMBER 18, 2024

‘Good Experience Builds Loyalty’: Chewy’s CEO on Meeting Customer Demand by Robert Safian (Fast Company) As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. 2025 Looks Like Another ‘Meh’ Year for CX by John P.

Article 75

Article Customer Service 2024 2025 75

ShepHyken

APRIL 13, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Article 66

Article 2025 Customer Service Hospitality 66

Calabrio

APRIL 11, 2025

Workforce Management From Onboarding to Excellence: Your Contact Center Training Guide for 2025 Jump ahead What is Contact Center Training? trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. Recent estimates suggest that a staggering $3.8

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Contact Center 2025 Call Center Average Handle Time 52

ShepHyken

NOVEMBER 25, 2024

10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX. Connect with Shep on LinkedIn. to get the report.

Article 71

Article 2025 Customer Service 2024 71

ShepHyken

JANUARY 26, 2025

Most agree that loyalty programs make them feel more connected to the brand. My Comment: This short article will take less than two minutes to read, but it has a powerful message: A customer loyalty program should be more than a discount program. Connect with Shep on LinkedIn.

Article 66

Article 2025 Customer Service Loyalty Programs 66

ShepHyken

OCTOBER 20, 2024

My Comment: We wrap up this week’s roundup with an excellent article about some important trends in the customer service and CX world. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

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Article 2024 Customer Service 2025 78

ShepHyken

DECEMBER 1, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience.

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2024 Article Customer Service 2025 78

ShepHyken

JANUARY 14, 2025

May 2025 be your best year ever, with even better years to follow! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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Customer Service 2025 Workshop Reference 71

ShepHyken

DECEMBER 16, 2024

My Comment: Lets kick off this week with a powerful statement: In 2025, delivering exceptional customer experiences (CX) is the difference between growth and decline. This is an interesting new way to look at customer interactions, both in person and digitally. Connect with Shep on LinkedIn.

Article 62

Article Customer Service Loyalty Programs 2024 62

ShepHyken

JANUARY 7, 2025

May 2025 be your best year yet, with even better years to follow! Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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2024 Article 2025 Workshop 82

ShepHyken

DECEMBER 31, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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Customer Experience Workshop Metrics Customer Service Training 95

ShepHyken

APRIL 5, 2021

(TotalRetail) Customer service will continue to be a key differentiator in 2021 and beyond, and it’s therefore vital that brands meet the rising expectations of their customers. Here are three customer service trends brands should prepare for in 2021. I’m betting against it. That’s just too soon.

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2021 Article Customer Service 2025 129

Bill Quiseng

APRIL 18, 2021

When I say social media is bad for customer service, it is because, for retail, hospitality, healthcare, and other bricks-and-mortar customer service positions, it has created a pool of candidates who are lacking in the social skills to connect with and please customers. Look around you.

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Social Media Customer Service 2025 Customers 167

Lumoa

NOVEMBER 17, 2022

trillion by 2025. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. A customer feedback strategy is critical for providing the perfect online CX.” – Andrew Gonzales, President at Business Loans. . Improving Customer Relationships with AI.

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E Commerce 2023 E-support Customer Experience 78

ShepHyken

FEBRUARY 23, 2025

Responsive Customer Service Is Brands Secret to Success by LBB Editorial (LBBonline – Little Black Book) Layla Revis, Sprout Social’s vice president of social, content and brand marketing, tells LBB why brands need customer service presence on social media to stay competitive in 2025 and the brands already succeeding in the space.

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2025 Article Customer Service Social Media 82

ShepHyken

MARCH 17, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

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Article 2025 Customer Service Contact Center 82

ShepHyken

MARCH 3, 2025

CX Meaning: What Is Customer Experience & Why It Matters by Michael Hinshaw (CustomerThink) Thats why customer experience isnt just about products or servicesits about the emotional connection customers have with a brand. Connect with Shep on LinkedIn.

Article 82

Article 2025 Customer Service Apparel 82

ShepHyken

JANUARY 19, 2025

Customer Experience Predictions for 2025: Insights from the Field by Joseph Michelli (CustomerThink) As we begin 2025, customer experience (CX) continues to evolve, driven by technological advancements, shifting consumer expectations, and an ever-deepening focus on emotional engagement. Connect with Shep on LinkedIn.

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2025 Article Customer Service Government 71