ShepHyken

FEBRUARY 16, 2025

Forecasts point to significant growth in spend expected through loyalty programs in 2025. The best loyalty programs create connection and can even evoke emotion. It changed over time to what it is today; the end-to-end experience a customer has with any and every interaction they have with a company or brand.

2025 80

2025 Article Customer Service Loyalty Programs 80

eglobalis

MARCH 30, 2025

Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. Companies usually collect feedback weeks or months after an interaction. financial institution, realized that surveying only a handful of customers left them in the dark about most interactions.

Banking 320

Banking NPS B2B Social Media 320

eglobalis

JANUARY 28, 2025

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest Last week, we had the amazing event in Atlanta, CRM Playaz IRL 2025 , hosted by the venerable “Godfather of CRM” Paul Greenberg and Brent Leary , an incredible team working together. A perfectly tiered photo with Ray standing the highest.

Books 195

Books Customer Centricity Events 2019 195

InMoment XI

DECEMBER 10, 2024

It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand. Regular interactions remind customers of the value you offer and encourage long-term loyalty. Freshworks.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

Calabrio

MARCH 10, 2025

Analytics 15 Essential Call Center Tools for 2025 Share Perceptions of the contact centers potential have undergone a sea change in recent years. In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center. Top Providers: Talkdesk, Five9, Amazon Connect 2.

Call Center 52

Call Center 2025 Contact Center Virtual Agent 52

Gainsight

JANUARY 10, 2025

Gainsights latest report, The Customer Success Index (CS Index), conducted in partnership with Benchmarkit, reveals the trends reshaping CS in 2025. Lets examine the key trends that will define the future of CS in 2025. The trends outlined in the Customer Success Index offer a roadmap for CS professionals looking to thrive in 2025.

2025 52

2025 B2B 2024 Chief Customer Officer 52

CSM Magazine

DECEMBER 3, 2024

If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. This is one of the most innovative Zendesk apps for 2025, bridging the gap between automation and human connection. With a single click, agents can call customers directly from Zendesk.

2025 52

2025 Customer Experience Exceptional Customer Service Omnichannel 52

ShepHyken

MARCH 30, 2025

My Comment: The Medallia Experience 2025 conference was just in Las Vegas last week. Connect with Shep on LinkedIn. Finally, employees must be given the right tools they need to take care of customers. If youre investing in a good CX, it must be supported with a good CX.

2025 70

2025 Article Customer Service Magazine 70

ChurnZero

JANUARY 6, 2025

” So what 2025 customer success trends can we anticipate? For 2025, our experts expect to see customer teams owning more growth targets, demonstrating more impact, and adopting more sophisticated revenue workflows to drive growthultimately positioning themselves as a cornerstone of long-term growth. Its a bumpy road to the top.”

2025 52

2025 Customer Success Measurement Leadership 52

Think Customers

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. As we head in 2025, here are 5 major trends that will reshape the way CX is delivered in the contact center. Contact centers traditionally tend to be very segmented, but in 2025 those silos will start breaking down.

2025 52

2025 Contact Center Customer Experience Insights 52

BlueOcean

DECEMBER 2, 2024

The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. Our employees are trained to listen for and include those small pieces of information in the guest’s file – so the next agent who interacts with that guest can reference the small details.

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

Calabrio

APRIL 11, 2025

Workforce Management From Onboarding to Excellence: Your Contact Center Training Guide for 2025 Jump ahead What is Contact Center Training? trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. Ask: What types of customer interactions do you struggle most to resolve efficiently?

Contact Center 52

Contact Center 2025 Call Center Average Handle Time 52

BirdEye

MARCH 18, 2025

In 2025, Google Business Profile guidelines aren’t just best practicesthey are critical rules every business owner must follow to stay visible. This guide breaks down the latest 2025 rules so you can keep your Google Business Profile active, visible, and penalty-free. Customers searching can no longer find you.

2025 59

2025 2024 Document E Commerce 59

Calabrio

MARCH 25, 2025

Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. Because AI isnt designed to handle the most complex, emotionally charged interactions on its own. How successful have these efforts been?

Contact Center 52

Contact Center 2025 E-support Omnichannel 52

ShepHyken

DECEMBER 22, 2024

5 Questions Every Business Owner MUST Answer Before 2025 by Brittany Hodak (Brittany Hodak) The New Year is always the best time to work on your business, instead of in your business. Set yourself up for a successful 2025 by answering these questions. Connect with Shep on LinkedIn. Cheers to an incredible year ahead!

Article 77

Article 2024 2025 Customer Service 77

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty.

2025 52

2025 Marketing Download Loyalty Programs 52

Calabrio

MARCH 25, 2025

Customer Experience Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025 Share Speak to anyone in customer experience, research, or marketing, and they’ll tell you that the old model of one-way customer communication is outdated. Table of Contents What is the Voice of the Customer (VoC)?

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

Gainsight

DECEMBER 18, 2024

As we venture into the future of digital self-service support, lets explore five key trends to watch in 2025 that will define the customer experience landscape: 1. As customers interact with your product, they should also have immediate access to support resources tailored to their specific context.

2025 52

2025 Customer Journey Loyalty Customer Satisfaction 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

2025 52

2025 Multi-Channel 2024 NPS 52

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. Segmentation in 2025: Smarter, Faster, Always Evolving What leading marketers are doing now looks very different.

2025 52

2025 Download Fashion Demo 52

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. As consumers, we expect more than the flexibility of multiple channels.

Contact Center 52

Contact Center Omnichannel 2025 Touchpoint 52

Optimove

JANUARY 5, 2025

billion users in 192 countries, it provides marketers with: High Engagement Rates : Vibers messaging features are designed to drive meaningful customer interactions. Rich Media Capabilities : Enhance campaigns with images, videos, and interactive content to boost relevance and impact. With nearly 1.17

2025 59

2025 Marketing Download Demo 59

ShepHyken

DECEMBER 24, 2024

EVERY interaction your customers experience. What is your CX prediction in 2025? Low churn, repeat customers, referrals from happy customers, and more spending per interaction. Connect with Shep on LinkedIn. There is a lot here, so Im breaking it into two parts. Five words are not easy!) Anybody in high school.

Customer Experience 91

Customer Experience 2025 Sports Workshop 91

CSM Magazine

JANUARY 3, 2025

Instead, they operate on a global scale, interacting with customers from diverse linguistic and cultural backgrounds. AI-driven tools improve efficiency, accuracy, and scalability, enabling companies to handle multilingual interactions seamlessly. Businesses are no longer confined to local or regional markets.

2025 52

2025 E-support Customer Satisfaction E Commerce 52

BirdEye

MARCH 28, 2025

Why multi-location businesses must prioritize Google Maps SEO in 2025 In 2025, Google Maps is no longer just a navigation toolits a powerful engine for discovery, engagement, and trust-building. For multi-location businesses, it play a pivotal role in connecting with local audiences across every branch or region.

2025 52

2025 Multi-Channel Social Media Demo 52

ShepHyken

OCTOBER 13, 2024

It’s a “structured initiative designed to enhance the interactions a customer has with a brand.” Connect with Shep on LinkedIn. Here’s the first list of CX trends I’ve seen. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Article 70

Article 2025 Customer Service 2024 70

ShepHyken

NOVEMBER 18, 2024

‘Good Experience Builds Loyalty’: Chewy’s CEO on Meeting Customer Demand by Robert Safian (Fast Company) As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. 2025 Looks Like Another ‘Meh’ Year for CX by John P.

Article 74

Article Customer Service 2024 2025 74

CSM Magazine

OCTOBER 24, 2024

UK ecommerce retailers will widen their adoption of artificial intelligence (AI) to include solutions that improve and streamline post-purchase experience in 2025. Current AI adoption by UK online retailers in 2024 Planned AI adoption by UK online retailers in 2025 1. Gen AI for translations and copy writing – 57% 1.

2025 52

2025 Roadmap Retail 2024 52

BirdEye

DECEMBER 28, 2024

See Pricing FREE DEMO Top 6 enterprise social media management software for 2025 Choosing the most efficient social media management platforms helps businesses streamline operations and enhance social media presence across locations. Table of contents What is enterprise social media management software?

Social Media 52

Social Media 2025 Management Multi-Channel 52

Optimove

MARCH 3, 2025

Player retention requires a strategic balance of personalized experiences, data-driven insights, and ongoing tailored interactions. This post outlines 11 effective player retention strategies specifically designed for iGaming operators to implement in 2025.

2025 52

2025 Loyalty Download Innovation 52

Optimove

JANUARY 15, 2025

Why it Matters: For Optimove, this day isnt just about reflectionits a rallying cry to embrace customer-led marketing and leverage the tools that help businesses stay connected with their customers in the most relevant and impactful ways. Its a perfect reminder that meaningful connections start with understanding your audience.

Connections 52

Connections Insights Download 2025 52

TechSee

JUNE 10, 2021

The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. . billion devices. That’s a lot of data and information being shared. How much data? zettabytes (21 zeros!)

Innovation 207

Innovation 2025 Transportation Consumers 207

CSM Magazine

NOVEMBER 25, 2024

In 2025, church apps will offer enhanced features designed to foster spiritual growth, community engagement, and seamless communication. Engaging Worship Encounters In the year 2025, the experience of worship is poised to advance with the introduction of church applications.

2025 52

2025 Events Communication Engagement 52

ShepHyken

NOVEMBER 25, 2024

10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX. Connect with Shep on LinkedIn. to get the report. You may think I am crazy.

Article 70

Article 2025 Customer Service 2024 70

ShepHyken

DECEMBER 16, 2024

The Customer Experience Paradox – and How to Overcome It by MARKETING-INTERACTIVE (MARKETING-INTERACTIVE) As consumers tighten their spending after poor experiences, brands face mounting pressure to prioritise CX or risk losing market share. Connect with Shep on LinkedIn. Two lines in this article caught my attention.

Article 62

Article Customer Service Loyalty Programs 2024 62

Gainsight

MARCH 19, 2025

In 2025 (and beyond), growth will come from existing customersnot endless new acquisitions. And no organization has a stronger connection to existing customers than Customer Success. The post The Revenue Playbook CROs Need to Stay Ahead of the Curve in 2025 appeared first on Gainsight Software.

2025 52

2025 Roadmap Sales Customer Success 52

CSM Magazine

MARCH 25, 2025

Sabio Group today announced the expansion of its acclaimed ‘ Disrupt ‘ programme across Europe for 2025, taking its digital customer experience (CX) transformation event to three major European cities. Sabio is also looking at extending its programme even further with more European locations currently being assessed.

2025 52

2025 2017 Events Innovation 52