Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

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2025 Marketing Download Loyalty Programs 52

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. Connect with Shep on LinkedIn.

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Article 2025 Customer Service Healthcare 74

ShepHyken

DECEMBER 16, 2024

Qualtrics fourth annual Consumer Experience Trends report reveals the stakes: despite fewer negative interactions, consumers are quicker to cut spending after bad experiences, while trust, loyalty, and satisfaction have all fallen over the last year. Connect with Shep on LinkedIn.

Article 62

Article Customer Service Loyalty Programs 2024 62

ShepHyken

OCTOBER 20, 2024

Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. Connect with Shep on LinkedIn. In a competitive marketplace, this hyper-tailored approach to marketing is the key to creating and keeping customers who love your brand. Let’s learn from some of the best.

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Article 2024 Customer Service 2025 77

Optimove

MARCH 3, 2025

This post outlines 11 effective player retention strategies specifically designed for iGaming operators to implement in 2025. High retention rates indicate that players are engaging with the platform consistently, spending more time, and forming deeper connections with the games.

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2025 Loyalty Download Innovation 52

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. Why hasn’t loyalty? Winning loyalty programs in 2025.

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Loyalty Programs 2025 Loyalty Multi-Channel 52

Alida

JULY 17, 2017

Creating shared value is essential for developing an authentic brand and truly connecting with customers. Loyalty programs, for example, are a great way to ensure a constant flow of insight from your customers. Develop personal connections with customers. How do insight communities foster this personal connection?

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2017 Customer Experience Hotels 2025 172

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

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Loyalty 2020 Loyalty Programs Travel 64

Natalie Petouhof

SEPTEMBER 16, 2015

Tweet Connected World, Disconnected Data: The Answer? And, with the number of connected devices projected to reach 75 billion by 2020, the volume of data available is expected to grow exponentially. This world of connected devices and digital content presents an enormous opportunity for companies to take advantage of the new data.

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Events 2025 2015 Loyalty Programs 49

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

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Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

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Loyalty 2025 Loyalty Programs Omnichannel 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

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Loyalty Programs Loyalty Touchpoint ROI 52

Retently

NOVEMBER 27, 2024

Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. Ecommerce success isn’t static.

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Sales Social Media Multi-Channel Loyalty 148

CSM Magazine

MARCH 25, 2025

Custom Loyalty Programs and Rewards A more traditional approach to customer loyalty programs has, in many instances, proved ineffective due to fraudulent redemptions, capped points, and expiration of point limits. Contrarily, blockchain-based loyalty programs offer enhanced flexibility, interoperability, and security.

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Innovation Customer Service Loyalty Programs 2023 52

BirdEye

MARCH 25, 2025

However, in 2025, NPS will be more than a metric. Loyalty lens Think NPS is just a basic scorecard? In 2025, its your reliable predictor of business success if used correctly. Yet, in 2025, relying on NPS alone is no longer enough. What is NICE Systems, and how is it connected to NPS? Not anymore.

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Net Promoter Score NPS 2025 Metrics 52