BlueOcean

OCTOBER 30, 2024

With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air. Consumers are spending as hesitantly as businesses. That means customer expectations are high, and only companies that meet them will gain loyal buyers and thrive in the coming years.

Contact Center 156

Contact Center Culture 2025 Customer Service 156

ShepHyken

OCTOBER 13, 2024

The CX Trends to Watch in 2025 by Melanie Mingas (CX Network) From data utilization to consumer tech and the role of CX in business, there are big changes on the way for CX in 2025 My Comment: It’s hard to believe we’re less than three months away from 2025. Here’s the first list of CX trends I’ve seen.

Article 70

Article 2025 Customer Service 2024 70

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. European giants like Unilever and Siemens utilize NPS to gauge consumer sentiment and pinpoint areas for product line improvements.

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NPS Feedback Net Promoter Score B2C 453

CSM Magazine

OCTOBER 24, 2024

UK ecommerce retailers will widen their adoption of artificial intelligence (AI) to include solutions that improve and streamline post-purchase experience in 2025. Current AI adoption by UK online retailers in 2024 Planned AI adoption by UK online retailers in 2025 1. Gen AI for translations and copy writing – 57% 1.

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2025 Roadmap Retail 2024 52

CSM Magazine

JANUARY 3, 2025

This article delves into the top 10 AI tools that are essential for enhancing multilingual customer support in 2025, providing insights into their functionalities, benefits, and implementation strategies. High Costs: Hiring and training multilingual staff is expensive and time-consuming.

2025 52

2025 E-support Customer Satisfaction E Commerce 52

SurveySensum

DECEMBER 27, 2024

Technology makes it all a bit easier these days. Smart Technology That Helps Drive Product Excellence for Your Customers The smart technology solutions you take advantage of not only help develop products that are successful but offer the very best when it comes to customer satisfaction. Lets dive in!

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Technology Call Center Customer Satisfaction 2025 52

ShepHyken

NOVEMBER 25, 2024

10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX. Obviously, AI and technology are the “topic du jour.” to get the report.

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Article 2025 Customer Service 2024 70

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. As consumers, we expect more than the flexibility of multiple channels.

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Contact Center Omnichannel 2025 Touchpoint 52

ShepHyken

JANUARY 26, 2025

The Gist, as it is referred to in the article, is that CXOs help align initiatives throughout the company, companies led by a CXO see stronger customer loyalty and profitability, and the CXO helps eliminate departmental barriers and help implement the right CX technologies and solutions.

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Article 2025 Customer Service Loyalty Programs 66

C3Centricity

FEBRUARY 8, 2025

Organisations are facing unprecedented challenges in remaining competitive and maintaining business success in 2025. Let’s explore why this powerful trinity is more relevant than ever in 2025 and how you can leverage it to grow your business. Why These Three Pillars Matter Now More Than Ever The numbers tell a compelling story.

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Innovation Leadership Insights 2025 62

ShepHyken

DECEMBER 1, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones. So, I’ve compiled over 30 customer experience statistics you should know for 2025.

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2024 Article Customer Service 2025 77

Optimove

JANUARY 1, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This blog highlights how embracing AI while maintaining human strategy, judgment, and creativity will be key to staying ahead in 2025. Marketers must blend technology with creativity to craft seamless, impactful experiences.

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2025 Marketing Omnichannel Touchpoint 52

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

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Technology Customer Service Contact Center Call Center 122

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this.

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2019 Customer Experience ROI 2025 173

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Thanks to all speakers, attendees, and partners for making Optimove Connect 2025 an unforgettable event!

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Connections Marketing 2025 Rewards Programs 52

TechSee

SEPTEMBER 10, 2019

More companies than ever are tapping into the power of AI customer service technologies to enhance efficiency and positively impact the lives of consumers, and with good reason. Consumers benefit too. As self-service technology becomes more sophisticated, both consumers and enterprises are feeling the benefits.

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2025 Insurance Consumers 2021 116

Interactions

OCTOBER 29, 2024

Generative AI has swept the imaginations of both consumers and business leaders with remarkable speed. How Gen AI Will Enhance the Contact Center That’s a very brief explanation of a very complex technology – one that is evolving as we speak. The technology and your business will evolve — and your Gen AI capabilities need to keep pace.

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Contact Center 2025 Social Media 2023 62

TechSee

JANUARY 26, 2021

Challenged by continuing uncertainty and perhaps uncharted territory, it has never been harder to predict what lies ahead in the world of consumer trends and customer service. Consumers are frustrated and anxious, facing COVID-19-related health, safety, and financial concerns that impact their needs and expectations.

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2021 Customer Service 2025 Contact Center 124

BirdEye

MARCH 3, 2025

Integrate the right technology and data Leverage Customer Data Platforms (CDPs) to unify customer data for a single view, enabling real-time, personalized communication. This requires strong leadership, teamwork, change management, and the right technology. Use this customer data to identify pain points and optimize their journey.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

Integrate the right technology and data Leverage Customer Data Platforms (CDPs) to unify customer data for a single view, enabling real-time, personalized communication. This requires strong leadership, teamwork, change management, and the right technology. Use this customer data to identify pain points and optimize their journey.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

Oracle

APRIL 10, 2019

With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. Now, companies like MTailor have technology that measures your body for perfect-for-you fit. Tech tailors. ” Augmented reality. ” Arming retail workers.

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Apparel Technology 2025 2012 92

CSM Magazine

DECEMBER 10, 2024

While companies building consumer apps and prosumer tools invest heavily in personalizing user experiences through product usage data, teams still manually craft the workflows that deliver those personalized moments. The company has already deployed over one hundred million (100,000,000) agents for enterprise customers across 4 continents.

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2006 2009 2025 Consumers 52

CSM Magazine

OCTOBER 21, 2024

The country’s combination of cost-effectiveness, a skilled workforce, and technological adoption has made it a go-to destination for companies seeking to enhance their customer support operations. According to PwC, 82% of consumers want more human interaction in customer service, even as technology becomes more prevalent.

Innovation 52

Innovation Customer Experience Omnichannel Social Media 52

Think Customers

JANUARY 17, 2025

With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences. There was little discussion about AI as a technology at the event, which marked a change from recent years. In 2025, 37% of U.S.

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Retail Social Media 2028 2025 52

TechSee

MAY 4, 2021

These gigs are often created to meet consumer demand via the real-time delivery of services. consumers saying they have required technician assistance during the COVID-19. Businesses have recognized the possibility of using this same technology in the customer service function. Is your organization on board?

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Customer Service 2027 Contact Center Call Center 182

Oracle

JULY 14, 2020

Below is a look at a few of these trends, including contactless consumer experiences, the ability for employees to “Work From Anywhere”, virtual engagements, and the acceleration of messaging as a channel. Contactless consumer experiences: payments. The consumer holds a payment device (e.g.

Customer Experience 111

Customer Experience Consumers Wireless Contact Center 111

Wootric

AUGUST 21, 2018

How we live and communicate are evolving at lightning speed thanks to one thing: Technology. But rather than looking at it as an intrusive occurrence, perhaps it’s better to view emerging technologies as tools with the power to reshape, not disrupt. billion revenue opportunity by 2025. Artificial intelligence. Conclusion.

Technology 58

Technology Customer Experience 2025 2007 58

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. The technology can address 15 million alarms per day, restoring service before the customers notice an outage. from 2020-2025.

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2021 Telecommunications 2025 Average Handle Time 107

Think Customers

JUNE 24, 2024

The yin and yang of people and technology was on full display. The one question on everyone’s mind, as it was at Internet World decades ago: “How do I integrate technology to innovate without damaging my brand, customer, or employee experience?” Technology alone is not the answer. “We

Technology 59

Technology Contact Center 2024 Leadership 59

Calabrio

MARCH 22, 2025

Great customer experiences now come with a massive price premium and bad ones drive even the most loyal consumers away in a hurry. How do you ensure all those layers of teams, policies, processes, and technologies are pulling in the same direction? Managing Technology: The contemporary contact center is an increasingly digital place.

Contact Center 52

Contact Center Management Call Center Measurement 52

TechSee

JANUARY 24, 2019

The technology combines video streaming, where online media is simultaneously recorded and broadcast in real time to the viewer, with augmented reality, an interactive technology that superimposes a computer-generated image on a user’s view of the real world. Access: Is the technology easy for customers to access?

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Contact Center Financial Document 2025 141

TechSee

MAY 24, 2021

Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 billion by 2025. By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G.

Contact Center 124

Contact Center Wireless 2025 2022 124

BlueOcean

OCTOBER 30, 2024

With global growth expected to remain flat and underwhelming in 2025, its clear that caution is in the air. Consumers are spending as hesitantly as businesses. That means customer expectations are high, and only companies that meet them will gain loyal buyers and thrive in the coming years.

Contact Center 156

Contact Center Culture 2025 Customer Service 156

ShepHyken

JUNE 28, 2019

Technology replacing humans. In general, technology is augmenting —not replacing — the employee. Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. That’s what we all fear. Yet bank employees did not disappear with the advent of the ATM.

Contact Center 116

Contact Center Blog 2019 Banking 116

TechSee

NOVEMBER 6, 2018

Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians. . The combination of these two technologies creates a powerful collaborative solution for remote guidance. What is augmented reality remote assistance?

Call Center 104

Call Center Insurance Customer Satisfaction Document 104

TechSee

FEBRUARY 16, 2021

consumers reported requiring technician assistance during the current pandemic. Many of these trends are fueled by enabling technologies, as advances in artificial intelligence, augmented reality, and visual assistance are paving the way for new possibilities within the field service function.

2021 109

2021 2025 Technology ROI 109

Currency Alliance

DECEMBER 1, 2020

This is likely why consumers are active in less than half of the loyalty programs in which they are enrolled – 6.7 Winning loyalty programs in 2025. Because consumers are shifting their spending from products to experiences, these companies will respond by offering value-added services. according to the study. Multi-serviced.

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Loyalty Programs 2025 Loyalty Multi-Channel 52