Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

Contact Center 79

Contact Center 2022 Omnichannel Employee Experience 79

Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Contact Center 78

Contact Center Omnichannel Social Media 2008 78

TechSee

NOVEMBER 19, 2019

According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness. Customers can now use text, voice and images to help a virtual agent understand their problems. The move toward conversational platforms.

Insurance 19

Insurance Customer Journey 2025 Virtual Agent 19

Playvox

SEPTEMBER 1, 2021

They are expected to be the wealthiest, best educated, and technologically connected group to date with the least human contact than previous generations. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

CSM Magazine

FEBRUARY 4, 2022

According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer. Contact centers, or what used to be called call centers are no longer just phones.

Customer Experience 52

Customer Experience Call Center 2025 Virtual Agent 52

Avaya

JUNE 24, 2019

Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. What’s driving this move to an ecosystem approach?

Contact Center 104

Contact Center 2025 Virtual Agent 2019 104