Calabrio

MARCH 10, 2025

Analytics 15 Essential Call Center Tools for 2025 Share Perceptions of the contact centers potential have undergone a sea change in recent years. In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center.

Call Center 52

Call Center 2025 Contact Center Virtual Agent 52

customer sure

JANUARY 20, 2025

Personalisation at Scale: Meeting Customers Where They Are Gone are the days of one-size-fits-all customer interactions. Advanced data analytics and AI, or even just thoughtful use of CRM data, make it possible to deliver hyper-personalised experiences at the touchpoints which are most important to customers.

2025 62

2025 Net Promoter Score ROI Customer Centricity 62

ShepHyken

DECEMBER 9, 2024

Top Takeaways Customer feedback is a gift. Negative feedback uncovers areas for improvement, potentially saving businesses from losing customers to competitors. Customer loyalty is fragile. Companies need to look beyond the Voice of the Customer. Isabelle shares stats from the 2025 Consumer Trends Report by Qualtrics.

Feedback 75

Feedback 2025 Airlines Hospitality 75

InMoment XI

DECEMBER 10, 2024

To see what this can look like in action, read this customer story to learn how this large Telecommunications organization parted with InMoment to identify the root cause of customer churn and identified $6 million in at-risk revenue ! Use surveys and social media monitoring to capture insights into customer experiences.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

ShepHyken

DECEMBER 22, 2024

5 Questions Every Business Owner MUST Answer Before 2025 by Brittany Hodak (Brittany Hodak) The New Year is always the best time to work on your business, instead of in your business. Set yourself up for a successful 2025 by answering these questions. My Comment: An automated customer service experience can be a good one.

Article 78

Article 2024 2025 Customer Service 78

Calabrio

MARCH 25, 2025

Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. Customer expectations continue to rise, workforce challenges have intensified, and contact centers are innovative AI solutions to help them keep up.

Contact Center 52

Contact Center 2025 E-support Omnichannel 52

Gainsight

DECEMBER 18, 2024

For every business today, the question isn’t merely about providing answers; its about creating an empowering self-service experience that propels customers toward achieving their goalswithout leaning on your team at every turn. Learn More Explore more resources on how to enhance your self-service strategy with Gainsight.

2025 52

2025 Customer Journey Loyalty Customer Satisfaction 52

Calabrio

MARCH 5, 2025

Analytics Customer Experience (CX) Analytics: A Complete Guide for 2025 Share Today, the experiences businesses offer their customers before, during, and after purchase are every bit as important as the products and services they sell. What is Customer Experience Analytics? Some might even say that CX is more important.

2025 52

2025 Customer Experience Contact Center Net Promoter Score 52

ShepHyken

OCTOBER 13, 2024

It’s a “structured initiative designed to enhance the interactions a customer has with a brand.” Here’s the first list of CX trends I’ve seen. Of course, AI and technology play a big role in our future, so it makes sense that the interest and capabilities continue to trend in the upward direction.

Article 71

Article 2025 Customer Service 2024 71

Optimove

DECEMBER 24, 2024

At the heart of this evolution is journey pruning the process of identifying and eliminating underperforming customer journeys to optimize marketing strategies. Far from being a limiting practice, journey pruning is essential for streamlining efforts, amplifying what works, and delivering meaningful, personalized interactions at scale.

2025 52

2025 Return on Investment ROI Download 52

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. Segmentation in 2025: Smarter, Faster, Always Evolving What leading marketers are doing now looks very different.

2025 52

2025 Download Fashion Definition 52

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? This leads to a more predictableand satisfyingcustomer experience.

2025 52

2025 Contact Center Call Center Average Handle Time 52

CSM Magazine

MARCH 28, 2025

Whether you’re working with a small team or managing a global operation, having the right customer service software can make or break your ability to meet customer expectations. Automate repetitive customer service tasks, improving efficiency and response times. Now, let’s get to the list.

2025 52

2025 Customer Service Omnichannel Multi-Channel 52

TechSee

FEBRUARY 14, 2025

As businesses face increasingly complex support requirements and growing customer expectations, vision-powered agentic AI offers a scalable, efficient solution that transforms customer service operations.

2025 109

2025 Customer Experience Download Roadmap 109

SurveySensum

FEBRUARY 4, 2025

With data privacy and customer trust taking the front seat, choosing top GDPR-compliant survey platforms has become more than nice to have. In fact, according to research, companies that focus on customer expectations not only grow significantly faster but are 60% more profitable.

2025 52

2025 Multi-Channel Demo User Experience 52

CSM Magazine

MARCH 25, 2025

Sabio Group today announced the expansion of its acclaimed ‘ Disrupt ‘ programme across Europe for 2025, taking its digital customer experience (CX) transformation event to three major European cities. Sabio is also looking at extending its programme even further with more European locations currently being assessed.

2025 52

2025 2017 Events Innovation 52

SurveySensum

NOVEMBER 26, 2024

User Interface and Ease of Use Qualtrics: The navigation and ease of use of this platform is not as per customers’ expectations! Medallia emphasizes data protection across all client interactions. in this aspect, indicating strong customer satisfaction in meeting customer expectations and needs.

2025 52

2025 NPS Multi-Channel Feedback 52

ShepHyken

DECEMBER 16, 2024

The Customer Experience Paradox – and How to Overcome It by MARKETING-INTERACTIVE (MARKETING-INTERACTIVE) As consumers tighten their spending after poor experiences, brands face mounting pressure to prioritise CX or risk losing market share. Not doing so is a risk to the long-term survival of your company!

Article 62

Article Customer Service Loyalty Programs 2024 62

CSM Magazine

APRIL 18, 2025

Customer expectations are changing rapidlyand in this fast-paced world, companies that get it right arent just keeping up; theyre leading the way. Soft2Bet, an industry leader in iGaming, has proven time and again that the key to thriving is a relentless commitment to customer satisfaction. And the numbers back it up.

Customer Centricity 52

Customer Centricity Culture Competitive Advantage 2025 52

SurveySensum

JANUARY 16, 2025

Moreover, SurveySensum provides advanced features like reporting, dashboarding, and analysis with AI capabilities like machine learning models, GenerativeAI, etc enabling you to go beyond written words and take proactive measures to predict customer expectations and avoid any future issues. Overall Rating: Qualtrics scored 4.4

2025 52

2025 Multi-Channel NPS Feedback 52

Calabrio

MARCH 31, 2025

Calabrios State of the Contact Center 2025 report found, 98% of contact center leaders say theyre already using AI in some capacity. In the process, the contact center AI market is expected to nearly triple in size between 2025 and 2030 as organizations expand investments, tools and capabilities multiply, and new challenges come and go.

Contact Center 52

Contact Center Customer Service Virtual Agent 2025 52

Gainsight

MARCH 19, 2025

Chief Revenue Officers (CROs) who fail to leverage Customer Success (CS) as a revenue engine are potentially leaving millions on the table. In 2025 (and beyond), growth will come from existing customersnot endless new acquisitions. Learn More Ready to leverage the power of Customer Sucess to grow your revenue?

2025 52

2025 Roadmap Sales Customer Success 52

CSM Magazine

JANUARY 9, 2025

It’s a scenario that plays out countless times across businesses every day, and it’s costing more than just time it’s eroding the seamless digital experience that today’s customers expect. All while maintaining the robust security that builds and maintains customer trust.

Customer Experience 52

Customer Experience Competitive Advantage 2025 Webinar 52

CSM Magazine

OCTOBER 21, 2024

AI-powered tools such as chatbots, voice recognition, and machine learning algorithms are being integrated into call centre operations, allowing for more efficient and personalised interactions. Data-driven insights are another key innovation in customer experience.

Innovation 52

Innovation Customer Experience Omnichannel Social Media 52

SurveySensum

DECEMBER 2, 2024

While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations. Typeform Another Confimit alternative is Typeform.

Feedback 52

Feedback 2025 2024 Multi-Channel 52

Very Best Service

FEBRUARY 8, 2025

By providing prompt responses on these platforms, companies can improve the customer experience, leading to positive reviews and repeat business. This immediacy in communication is crucial in managing customer expectations and ensuring satisfaction.

Customer Service 52

Customer Service Social Media Healthcare Hospitality 52

Comm100

DECEMBER 16, 2024

Understanding Customer Service Automation Customer service automation is the use of technology to simplify and improve how businesses assist their customers. Customers can self-serve effectively, reducing the need for human interaction while ensuring instant clarity and consistency across inquiries.

Customer Service 52

Customer Service 2025 Demo Social Media 52

Alida

JULY 17, 2017

To develop mutual benefits, you need three things: a move from transactional to lifetime relationships, shared value between customer and brand, and Relationship Memory ™ to foster ongoing, authentic interactions. As predicted by Gartner , 89% of businesses will compete primarily on customer experience by 2017.

2017 172

2017 Customer Experience Hotels 2025 172

TechSee

JANUARY 26, 2021

Challenged by continuing uncertainty and perhaps uncharted territory, it has never been harder to predict what lies ahead in the world of consumer trends and customer service. Gartner predicts that over the next five years, customer service will transition to mainly freelance or “flex” workers to handle customer service requests.

2021 124

2021 Customer Service 2025 Contact Center 124

Thematic

FEBRUARY 24, 2025

Businesses need to collect, analyze, and apply customer feedback effectively. Analyze customer interactions across multiple touchpoints. Personalize experiences and address customer pain points. Customer reviews – Monitor online reviews to track trends in customer sentiment.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Calabrio

MARCH 11, 2025

Workforce Management 9 Contact Center Quality Assurance Best Practices: Modernize Your Approach, Optimize Your Performance Share Even as AI enters the picture, the human interaction between agent and customer is, and will remain, at the core of customer service operations. What is call center quality assurance?

Contact Center 52

Contact Center Call Center Customer Satisfaction Metrics 52

BirdEye

MARCH 6, 2025

Did you know that 90% of customers expect an immediate response from businesses, and for most of them, immediate means less than 10 minutes? Platforms like Birdeye Chatbot AI dont just answer questions, they are changing the way businesses interact with their customers. For marketers and CMOs, this spells opportunity.

Customer Engagement 52

Customer Engagement Engagement Marketing Banking 52

Daniel Group

DECEMBER 3, 2024

This year, a common thread ties all our posts together: the power of strategic communication in CX and its role in shaping and elevating customer experiences. The Power of Consistency and Communication : Discover why clear and consistent communication builds customer trust and loyalty. Click here for more details and registration.

2025 52

2025 Communication 2024 Blog 52

TechSee

MARCH 7, 2022

Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 . What is Customer Self Service? By 2025, 50.7% of companies are expected to incorporate customer self service technology.

2025 109

2025 Customer Service Representative Virtual Agent Customer Service Strategies 109

Think Customers

JANUARY 17, 2025

Technology as a tool, not an endgame Personalization was a hot topic at NRF as customers expect shopping experiences to feel tailored to their unique needs. Many companies spoke about harnessing the power of data to better understand customers habits and preferences. In 2025, 37% of U.S.

Retail 52

Retail Social Media 2028 2025 52

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Virtual assistants allow users to interact with spoken language (Hey Alexa! At least, we hope it won’t. Virtual Assistants.

2021 124

2021 Customer Experience E-support Omnichannel 124

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers.

2025 347

2025 Net Promoter Score B2B Multi-Channel 347