2025 Customer Expectations Loyalty Programs 
InMoment XI
NOVEMBER 21, 2024
For example, if price is a significant factor for your customers, you can satisfy them by adjusting your pricing model or offering loyalty rewards. A deeper understanding of customer expectations highlights areas for improvement. It shows you what features to prioritize based on customer pain points.
ShepHyken
FEBRUARY 3, 2025
The 2025 Customer Service Transformation Report by Intercom (Intercom) For years, weve tracked gradual changes staffing struggles, rising customer expectations, the shift to digital-first. But AI has turned customer service upside down, forcing every team to rethink how they operate, scale, and deliver.
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InMoment XI
DECEMBER 10, 2024
To see what this can look like in action, read this customer story to learn how this large Telecommunications organization parted with InMoment to identify the root cause of customer churn and identified $6 million in at-risk revenue ! Use surveys and social media monitoring to capture insights into customer experiences.
ShepHyken
DECEMBER 16, 2024
Qualtrics fourth annual Consumer Experience Trends report reveals the stakes: despite fewer negative interactions, consumers are quicker to cut spending after bad experiences, while trust, loyalty, and satisfaction have all fallen over the last year. Not doing so is a risk to the long-term survival of your company!
Alida
JULY 17, 2017
By getting to know your customers, asking the right questions, and sharing back to them, you will make them feel valued, important, and loyal to your brand. To get insight from your customers, make sure that they feel part of a mutually beneficial relationship. Brittany Wong (@brittanywong) July 13, 2017. Stop using spam surveys.
Think Customers
JANUARY 17, 2025
Technology as a tool, not an endgame Personalization was a hot topic at NRF as customers expect shopping experiences to feel tailored to their unique needs. Many companies spoke about harnessing the power of data to better understand customers habits and preferences. In 2025, 37% of U.S.
delighted
OCTOBER 3, 2024
Those numbers continue to climb: based on consumer demand, the subscription economy is expected to reach $1.5 trillion by 2025. Chatbots can make or break the customer experience, with 30% of customers saying they wouldn’t use a company’s chatbot again if they had a bad experience. How popular is this ecommerce channel?
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