BirdEye

MARCH 18, 2025

Customers searching can no longer find you. In 2025, Google Business Profile guidelines aren’t just best practicesthey are critical rules every business owner must follow to stay visible. This guide breaks down the latest 2025 rules so you can keep your Google Business Profile active, visible, and penalty-free.

2025 59

2025 2024 Document E Commerce 59

BirdEye

MARCH 28, 2025

Why multi-location businesses must prioritize Google Maps SEO in 2025 In 2025, Google Maps is no longer just a navigation toolits a powerful engine for discovery, engagement, and trust-building. Monitor trends with AI : Use tools like Birdeye Insights AI to track sentiment by location and uncover patterns across your network.

2025 52

2025 Multi-Channel Social Media Demo 52

BirdEye

APRIL 13, 2025

In 2025, Pinterest UK is no longer just a digital mood boardits a fully-fledged marketplace where discovery, inspiration, and shopping seamlessly collide. But how exactly do you turn passive scrollers into paying customers? Pair it with Birdeyes automation and insights, and youre not just postingyoure profiting around the world.

2025 52

2025 E Commerce Social Media Retail 52

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

BirdEye

DECEMBER 28, 2024

Table of contents What is enterprise social media management software? ” Taylor Snow, Marketing Coordinator, CYM Living Advanced analytics and reporting Managing a multi-location business can be difficult without actionable insights to make data-driven decisions. It’s been a game changer for us.”

Social Media 52

Social Media 2025 Management Multi-Channel 52

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance.

2025 52

2025 Multi-Channel Demo User Experience 52

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

2025 52

2025 NPS Multi-Channel Feedback 52

BirdEye

MARCH 28, 2025

But in 2025, the game has changed. Dynamic, AI-powered insights replace traditional market maps based on spreadsheets and static research. In this blog, youll discover market mapping, how it supports growth in 2025, and how to leverage AI tools like Birdeye for competition mapping , sales mapping , and local market dominance.

Marketing 52

Marketing 2025 Sales Demo 52

BirdEye

MARCH 27, 2025

However, to win in 2025, multi-location businesses must treat their Google Business Profile as a living assetcontinuously updated, localized, and fueled by GenAI tools. Want to stop leaving more customers on the table? Quick win up front Most businesses optimize their GMB location once and forget it.

2025 52

2025 Engagement 2024 Management 52

BirdEye

MARCH 27, 2025

Now that you know your online or hybrid model qualifies, lets explore why having a Google Business Profile is more than just a box to checkits a critical tool for your brands growth in 2025. This means you can compete with brick-and-mortar competitors and reach new customers actively searching in your niche.

2025 52

2025 Consulting Insights Demo 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. Insights into customer behavior Tracking customer interactions across multiple channels gives businesses valuable insights into customer behavior.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. Insights into customer behavior Tracking customer interactions across multiple channels gives businesses valuable insights into customer behavior.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 27, 2025

2025 update) How Maps listings impact search and navigation in 2025 Conclusion: Add your business to Google Maps the right way FAQs: Add my business to Google Maps Grow your business on Google Maps with Birdeye Can you add a business directly to Google Maps? To truly stand out in 2025, youll need more than just a pin on the map.

2025 52

2025 Demo 2024 Management 52

IntouchInsight

APRIL 5, 2025

Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion. The conversation started with a familiar challenge: CSAT scores were showing some unexpected variance across regions, and new signups for the loyalty program weren't growing at the pace they had expected.

2025 62

2025 Insights Loyalty Programs Customer Experience 62

SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. While it shines in NPS insights, CustomerGauge falls short in a few key areas. Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. The real estate industry thrives on visual content and engagement, making social media sites like Instagram, TikTok, Facebook, LinkedIn, and YouTube the perfect tools for showcasing property listings, sharing market trends, and industry insights.

Social Media 52

Social Media Marketing 2025 Events 52

BirdEye

MARCH 6, 2025

Birdeye Chatbot AI can be a huge advantage for businesses in this regard as it can engage customers proactivelyanswering queries instantly, sending timely follow-ups, and even offering personalized product recommendations based on past interactions. This level of support enhances customer loyalty and keeps brands top of mind.

Customer Engagement 52

Customer Engagement Engagement Marketing Banking 52

BirdEye

DECEMBER 28, 2024

This blog post explores how AI chatbots transform healthcare communication and provides insights into their potential to reshape patient experiences. Feedback insights explain patient preferences in treatment options, payment methods, communication channels, and more. Table of contents What is an AI Chatbot for healthcare?

Healthcare 52

Healthcare Multi-Channel Insurance Document 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Calabrio

MARCH 22, 2025

Managing Customers: While much of call center management deals directly with the organizations operations, these activities ultimately tie back to one thing: the customer experience, or CX. Managing Costs: For leaders and managers, it goes without saying that operating contact centers comes at a price.

Contact Center 52

Contact Center Management Call Center Measurement 52

BirdEye

MARCH 4, 2025

The real challenge for businesses is to use these insights to improve visibility or attract more customers. Imagine getting actionable insights, AI-driven fixes, and visibility improvements strategyall in one place. Local SEO insights you can actually use Tracking is passive. Tracking rankings is just the first step.

Insights 52

Insights Blog Demo Automotive 52

Totango

FEBRUARY 11, 2022

In today’s digital environment, B2B customer experience is driven by online and mobile interactions with brands. Today’s B2B customer researches, purchases and engages with products online. Technology research firm Gartner projects that by 2025, 80% of B2B interactions between suppliers and buyers will be digital.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

BirdEye

FEBRUARY 21, 2025

Emerging trends in online reputation management for doctors Looking ahead to 2025, several trends are expected to influence consumer behavior in healthcare: Personalized patient care : Patients will expect more personalized, offline, and online care, making your practices online experience essential.

Management 59

Management Healthcare Multi-Channel 2024 59

BirdEye

MARCH 27, 2025

As of February 2025, the United States had the largest TikTok audience by far, with nearly 135.79 Performance analytics and insights : Birdeye tracks engagement metrics like reach, likes, and comments. It provides insights to optimize content strategy and maximize social media ROI.

Social Media 52

Social Media Travel Automotive Healthcare 52

BirdEye

MARCH 27, 2025

As of February 2025, the United States had the largest TikTok audience by far, with nearly 135.79 Performance analytics and insights : Birdeye tracks engagement metrics like reach, likes, and comments. It provides insights to optimize content strategy and maximize social media ROI.

Social Media 52

Social Media Travel Automotive Healthcare 52

Daniel Group

APRIL 5, 2023

And I would say Navistar Financial, my last few years at Navistar Financial, we actually stood up with a third party, a CX survey with customers and with our dealers, because our dealers didn’t have to do business with us necessarily as well. So that was a great insight. And that was a great experience.

Interaction 98

Interaction 2025 Voice of Customer Financial 98

BirdEye

AUGUST 25, 2023

Studies project that social shopping revenue will account for about 80% of e-commerce sales by 2025. With your Facebook business account, you can access the Commerce Manager to get insights for both sites. Birdeye also enables you to engage with your customers and monitor all activity.

Social Media 98

Social Media E Commerce Advertising Events 98

Lumoa

JUNE 9, 2020

Just as with customer experience in every other business segment, eCommerce customer experience is growing increasingly important in our current economic climate. The eCommerce market is expected to grow by 11 trillion dollars between 2021-2025. There are mainly two ways to extract insights from customer feedback.

Customer Experience 78

Customer Experience Feedback Retail Customers 78

Thematic

AUGUST 7, 2024

With 175 Zettabytes of data predicted to be generated by 2025 , AI text analytics is a game-changer. AI text analysis tools help turn this overwhelming data into valuable insights. Analyzing live chats Text analysis software is a great way to get actionable insights into how your customers feel at any given moment.

Feedback 62

Feedback Insights Hotels NPS 62

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Customer behavior has changed due to the pandemic. The customer journey is shifting from offline to online and companies are looking for well balanced O2O strategies. Every customer requires a unique solution and more personalization.

Customer Experience 59

Customer Experience Social Media Multi-Channel Call Center 59

BirdEye

APRIL 17, 2023

Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. Customers have already signed contracts, making it easy to know when they will make payment and the approximate amounts. This helps you gain accurate insights into your company’s earning potential, even in the most uncertain times.

Customer Retention 98

Customer Retention Consumers Sales Reference 98

Forrester's Customer Insights

NOVEMBER 18, 2018

a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. There we were.

2025 46

2025 Customers Customer Experience Management Customer Experience 46

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. Have you ever contacted our customer support team?

User Experience 52

User Experience Feedback Touchpoint Insights 52

BirdEye

APRIL 6, 2023

Digital product sales eLearning is expected to reach an estimated $325 billion value by 2025. Your duties include helping people navigate the challenging terrain of the housing market by providing the insights they need to make more informed purchase decisions. You can also sell your products on social media.

2023 98

2023 Insurance Social Media Transportation 98

SurveySensum

NOVEMBER 7, 2023

That’s why this should come as no surprise that the quality of mobile customer experience you provide to your customers has a profound impact on satisfaction, loyalty, and overall business performance. Well, you can start by scrolling down and exploring the 9 proven ways to improve your mobile customer experience.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

Forrester's Customer Insights

AUGUST 1, 2024

Getting customer experience back on track will require doubling down on what matters most to customers. Explore a few of our recommendations for 2025.

2025 32

2025 Customer Experience Customers Customer Experience Management 32