BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Now which NPS tools integrate best with HubSpot?

NPS 52

NPS 2024 2025 Demo 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

Optimove

FEBRUARY 23, 2025

With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 WhatsApp Integration : With nearly two billion active users worldwide, WhatsApp has become an essential channel for businesses.

2024 52

2024 Multi-Channel 2025 Financial 52

SurveySensum

FEBRUARY 17, 2025

This step can help businesses identify trending themes or popular issues among customers. Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Ensure no valuable customer insights are lost due to language barriers.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. Multi-serviced.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. with the help of AI and ML. Best of all?

2025 52

2025 Multi-Channel NPS Feedback 52

Think Customers

JULY 25, 2024

This provides a limited and momentary glimpse into customer sentiment. Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. Segmentation and Personalization : Tailoring feedback mechanisms to different customer segments.

Metrics 40

Metrics Feedback NPS Net Promoter Score 40

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels. Banks understand change.

Banking 52

Banking 2022 Financial Multi-Channel 52

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. Yet even in those countries, constraints remain that limit a customer’s benefit. T he best grocery programs worldwide. Intelligent supermarkets don’t do this.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data. What Is CX Software?

2025 52

2025 Multi-Channel Contact Center Social Media 52

Currency Alliance

FEBRUARY 10, 2021

Points can be an effective tool to build loyalty, but by themselves, all they do is attempt to lock in customers that are already frequent. If you want to dig deeper into loyalty mechanics, you can read more about where loyalty is headed in our blog on the characteristics of a winning loyalty program in 2025.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. Customer Support With so many advanced features and capabilities, it is required to have a robust and responsive customer support team. Why Look for Qualtrics Alternatives? 5) Promoter.io

2025 52

2025 2024 Multi-Channel NPS 52

InteractionMetrics

JANUARY 31, 2025

The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction. This guide covers the top customer satisfaction survey companies of 2025. They also provide actionable insights rather than just data.

Customer Satisfaction 52

Customer Satisfaction 2025 Metrics Social Media 52

SurveySensum

NOVEMBER 25, 2024

What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions.

2025 52

2025 2024 NPS 2023 52

BirdEye

FEBRUARY 26, 2025

This can be especially challenging for multi-location businesses. These tools help your business appear in Google Maps and Google Search results, enhancing your visibility for local customers. Insights and analytics Access to data is key for informed decision-making. Thats where Google My Business tools come into play.

Multi-Channel 52

Multi-Channel Social Media 2025 Demo 52

BirdEye

JANUARY 22, 2025

In 2025, AI marketing tools are giving marketers the power to do just that. In this blog, well uncover the best AI marketing tools for 2025 and show you how they can take your marketing strategies to the next levelmaking your job easier and more impactful than ever before. Table of contents What are AI marketing tools?

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

BirdEye

JANUARY 23, 2025

Businesses are increasingly moving towards using AI in multi-location marketing to set their brands at an advantage. It helps businesses automate tasks like local SEO, review monitoring, and customer engagement, while maintaining brand consistency and improving local relevance.

Multi-Channel 52

Multi-Channel Marketing Social Media Demo 52

BirdEye

MARCH 25, 2025

The 1 tool every small business needs: Birdeye GenAI platform 7 tips to simplify marketing automation for small business How will marketing automation for small businesses evolve in 2025? Automation helps small businesses save time, improve efficiency, and engage customers more effectively without a large team. The good news?

Marketing 52

Marketing Social Media Multi-Channel 2025 52

BirdEye

MARCH 7, 2025

A Birdeye study on online reviews for multi-location businesses shows that 64% of diners rely on Google to discover local restaurants. Optimizing your restaurant’s Google business Profile to attract diners: 8 top tips to follow in 2025 Creating your restaurant’s Google Business Profile is just the beginning.

Social Media 52

Social Media Multi-Channel 2025 Events 52